Shut Down suddenly when not plugged in !!

AtishyaGupta2211
AtishyaGupta2211 Member Posts: 17 Troubleshooter
edited November 2023 in 2020 Archives
My acer predator helios 300 G3 572-73PE suddenly shut down when the charger is not plugged in at any percentage of battery . Please help what should i do to solve this issue :anguished:

Best Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓
    Hi, 

    Please try a power reset, this process will temporarily disconnect and then reconnect the internal battery. 

    Unplug AC power adapter. Locate the battery reset pinhole on the bottom of the computer.
    Insert a small paperclip in the battery reset pinhole. Hold the reset button for 4 seconds.
    Let the computer sit for 5 minutes with no power. Connect the AC adapter and power on the system.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Answer ✓
    I run a Facebook group for the Helios with currently 1200+ members and this issue has come up a couple times.

    The fix ended up being doing the battery reset method twice back to back. (For some reason once didn't work)

    Let me know if it fixes if not I'll ask the group what they think.
    - Hotel Hero

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓
    Hi, 

    Please try a power reset, this process will temporarily disconnect and then reconnect the internal battery. 

    Unplug AC power adapter. Locate the battery reset pinhole on the bottom of the computer.
    Insert a small paperclip in the battery reset pinhole. Hold the reset button for 4 seconds.
    Let the computer sit for 5 minutes with no power. Connect the AC adapter and power on the system.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • akki998
    akki998 Member Posts: 4 New User
    Sharanji said:
    Hi, 

    Please try a power reset, this process will temporarily disconnect and then reconnect the internal battery. 

    Unplug AC power adapter. Locate the battery reset pinhole on the bottom of the computer.
    Insert a small paperclip in the battery reset pinhole. Hold the reset button for 4 seconds.
    Let the computer sit for 5 minutes with no power. Connect the AC adapter and power on the system.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    Hi..I am facing the same issue..tried power reset quite a few times...its still shutting down randomly.Has anyone found a permanent solution for this?
  • akki998
    akki998 Member Posts: 4 New User
    Has anybody found a perrmanent solution for this?
  • AtishyaGupta2211
    AtishyaGupta2211 Member Posts: 17 Troubleshooter
    edited January 2018
    Please help if someone has solution for this , battery reset not working :anguished:
  • Iqbal55
    Iqbal55 Member Posts: 5

    Tinkerer

    Hi Aditya,
    I have the same issue and its very irritating . Ask acer care agents to run ADS and winstress like tools to find the issue. Mine is still persisting even after using those tools but dont worry Iam going to care centre tomorrow and will update the same.
  • brummyfan2
    brummyfan2 ACE Posts: 28,470 Trailblazer
    Hi,
    Go to last page of this thread and read the post by Maze, there are some useful information in there about a micro switch which disconnects the battery when the RAM door is removed.
    https://community.acer.com/en/discussion/464023/acer-aspire-e15-keeps-randomly-shutting-down-even-when-i-have-a-full-battery-charge#latest
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Answer ✓
    I run a Facebook group for the Helios with currently 1200+ members and this issue has come up a couple times.

    The fix ended up being doing the battery reset method twice back to back. (For some reason once didn't work)

    Let me know if it fixes if not I'll ask the group what they think.
    - Hotel Hero
  • Aj_97
    Aj_97 Member Posts: 4 New User
    I run a Facebook group for the Helios with currently 1200+ members and this issue has come up a couple times.

    The fix ended up being doing the battery reset method twice back to back. (For some reason once didn't work)

    Let me know if it fixes if not I'll ask the group what they think.
    Can you please share the group link? I am facing the shutting down issue.. :(
  • Iqbal55
    Iqbal55 Member Posts: 5

    Tinkerer

    akki998 said:
    Has anybody found a perrmanent solution for this?
    Finally i have the solution to this , just goto acer care centre and ask them to check the sensor near ram and the rubber ,these were the two things mentioned by the technician unprecisely. My problem is resolved 100% correctly as its been four days now.or contact me chandi.iq1331@gmail.com.
  • Clift
    Clift Member Posts: 1 New User
    I have a Predator 17X GX-792. It's about 1 year old, the battery reads 100% and I've had no issue until today. When the AC plug was disconnected it would immediately die despite the battery showing good. The fix was/is as akki998 above has stated, it is the switch located next to the RAM modules. On mine it is a small silver box with a black actuator on top that depresses when pushed (you can feel this with your finger). There is a post on the removable cover that is hollow and apparently the rubber piece had fallen out so nothing depresses the actuator it just goes up inside the hollow post. I just filled in the hollow post with paper to make it solid inside and this was enough to get it working. Hope this helps someone else, maybe save the repair bill/parts.
  • blurred_8216
    blurred_8216 Member Posts: 5

    Tinkerer

    Clift said:
    I have a Predator 17X GX-792. It's about 1 year old, the battery reads 100% and I've had no issue until today. When the AC plug was disconnected it would immediately die despite the battery showing good. The fix was/is as akki998 above has stated, it is the switch located next to the RAM modules. On mine it is a small silver box with a black actuator on top that depresses when pushed (you can feel this with your finger). There is a post on the removable cover that is hollow and apparently the rubber piece had fallen out so nothing depresses the actuator it just goes up inside the hollow post. I just filled in the hollow post with paper to make it solid inside and this was enough to get it working. Hope this helps someone else, maybe save the repair bill/parts.
    Acer Predator triton 300 has not any pinhole....can anyone suggest me how to do battery reset????