Acer F5-573G-54WE, yellow exclamation mark on the Nvidia GPU

Zenak
Zenak Member Posts: 9 New User
edited October 2023 in 2020 Archives
hi guys!
so i bought this laptop last week, but i have a problem with the GPU. When i go in device manager, there is a yellow exclamation mark on the Nvidia 940MX device, and in the properties there is this message: "Windows has stopped this device because it has reported problems. (Code 43)".
i tried everything i could find, but no luck. I've updated my bios to the last one, the 1.27 version, and i tried to install the most recent Nvidia driver and the one provided by acer (found here: https://www.acer.com/ac/en/US/content/support-product/6739?b=1) but the problem is still here.
I hope you guys can help me


Answers

  • Zenak
    Zenak Member Posts: 9 New User
    Update:
    So i installed the driver from the acer support site and the yellow exclamation mark was still there. So i tried to update to the driver version 388.71, the most recent one. now in device manager instead of the 940MX i have Microsoft Basic Display Adapter with the usual warning sign, and in the properties there is: "the drivers required for this device. (Code 31)    The driver trying to start is not the same as the driver for the POSTed display adapter."

  • Zenak
    Zenak Member Posts: 9 New User
    Thanks for the answer.
    i tried it but it doesn't change anything.

  • Zenak
    Zenak Member Posts: 9 New User
    i tried it several times but there is still the annoying error :cry:
  • Zenak
    Zenak Member Posts: 9 New User
    Hi, and thank you again!
    Yes i have GeForce Experience installed, but I've read somewhere that maybe it was that application to create the problem, so i also tried to install only the driver but it's the same. I've tried Ubuntu and the gpu seems to be fine, even though it's identified as a GeForce 940m instead of 940mx, the update software finds the driver and install them. I'm out of ideas now. Sunday I'll try to do a clean installation of windows.
    Do you have any idea of how long it would take if i send the laptop in maintenance? Because i use it a lot for college
    Thank you for your time! 
  • brummyfan2
    brummyfan2 ACE Posts: 28,457 Trailblazer
    edited January 2018
    Zenak said:
    Hi, and thank you again!
    Yes i have GeForce Experience installed, but I've read somewhere that maybe it was that application to create the problem, so i also tried to install only the driver but it's the same. I've tried Ubuntu and the gpu seems to be fine, even though it's identified as a GeForce 940m instead of 940mx, the update software finds the driver and install them. I'm out of ideas now. Sunday I'll try to do a clean installation of windows.
    Do you have any idea of how long it would take if i send the laptop in maintenance? Because i use it a lot for college
    Thank you for your time! 

    Hi,
    It  depends on the Acer service centre in your country, please contact them by phone and ask them about time they may take to fix the problem.
    http://www.acer.com/worldwide/support/
    By the way, have tried uninstalling GeForce Experience? If not give that a try.

  • Zenak
    Zenak Member Posts: 9 New User
    Ok,  I'll contact them tomorrow morning.
    Yes i already tried that. 
  • Zenak
    Zenak Member Posts: 9 New User
    hi,
    i just did a factory reset as you suggested, but it didn't solve the problem.
    Now I am using the windows10startfresh tool to see if i'll get some luck. If it doesn't work i will send the laptop back.
    thank for the support



  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    >>>Now I am using the windows10startfresh tool >>>

    No, not good enough! You should do a full factory-fresh reset from the hidden ACER recovery partition on the HDD as shown in this video. This is done completely outside of the Win10 operating system. It's the only definitive way to confirm a hardware issue.

    https://www.youtube.com/watch?v=NuljT0a8F7I

    Jack E/NJ

    Jack E/NJ

  • Zenak
    Zenak Member Posts: 9 New User
    yes, i've already done it. Same as the video except the last step, in which i chose to fully clean the drive. I'm so confused now...the gpu seemed to work on ubuntu :confused:
  • JackE
    JackE ACE Posts: 44,869 Trailblazer
    >>>the gpu seemed to work on ubuntu>>>

    If you get still get the Device Mgr warning after a full reset, it's highly unlikely Ubuntu will work again either. 8^( But hey, it might be worth  re-installing and see. If Ubuntu does make it work, then you can forget Win10 altogether. You'll be a hero --- at least mine anyway! 8^) Jack E/NJ 

    Jack E/NJ

  • Zenak
    Zenak Member Posts: 9 New User
    Yeah now I'm a bit used to ubuntu because my previous laptop was really slow on windows. But since i buyed this one tto be able to play sometimes with it, the gpu needs to work in windows
    Now I'm done, I've tried everything. Thank you guys for the help :smile:
  • Kurdivac
    Kurdivac Member Posts: 10

    Tinkerer

    Zenak said:
    Yeah now I'm a bit used to ubuntu because my previous laptop was really slow on windows. But since i buyed this one tto be able to play sometimes with it, the gpu needs to work in windows
    Now I'm done, I've tried everything. Thank you guys for the help :smile:
    Zenak does your GPU works on Ubuntu? , I have the same problem as you , I was thinking if the gpu might be dead.