Acer F5-573G-54WE, yellow exclamation mark on the Nvidia GPU

hi guys!
so i bought this laptop last week, but i have a problem with the GPU. When i go in device manager, there is a yellow exclamation mark on the Nvidia 940MX device, and in the properties there is this message: "Windows has stopped this device because it has reported problems. (Code 43)".
i tried everything i could find, but no luck. I've updated my bios to the last one, the 1.27 version, and i tried to install the most recent Nvidia driver and the one provided by acer (found here: https://www.acer.com/ac/en/US/content/support-product/6739?b=1) but the problem is still here.
I hope you guys can help me

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Zenak

Update:
So i installed the driver from the acer support site and the yellow exclamation mark was still there. So i tried to update to the driver version 388.71, the most recent one. now in device manager instead of the 940MX i have Microsoft Basic Display Adapter with the usual warning sign, and in the properties there is: "the drivers required for this device. (Code 31) The driver trying to start is not the same as the driver for the POSTed display adapter."

brummyfan2

Hi,
Could you please try the trouble shooter in this link: https://support.microsoft.com/en-gb/help/310123/error-codes-in-device-manager-in-windows

Zenak

Thanks for the answer.
i tried it but it doesn't change anything.

brummyfan2

Hi,
Give the solution(last post) posted in this thread:https://www.tenforums.com/windows-updates-activation/24607-windows-10-update-issue.html

Zenak

i tried it several times but there is still the annoying error

brummyfan2

Hi,
Do you have GeForce Experience installed by any chance?
You could also try this:https://forums.geforce.com/default/topic/861231/geforce-drivers/nvidia-amp-windows-10-how-i-solved-the-code-43-error-/

Zenak

Hi, and thank you again!
Yes i have GeForce Experience installed, but I've read somewhere that maybe it was that application to create the problem, so i also tried to install only the driver but it's the same. I've tried Ubuntu and the gpu seems to be fine, even though it's identified as a GeForce 940m instead of 940mx, the update software finds the driver and install them. I'm out of ideas now. Sunday I'll try to do a clean installation of windows.
Do you have any idea of how long it would take if i send the laptop in maintenance? Because i use it a lot for college
Thank you for your time!

brummyfan2

Zenak said:

Hi, and thank you again!
Yes i have GeForce Experience installed, but I've read somewhere that maybe it was that application to create the problem, so i also tried to install only the driver but it's the same. I've tried Ubuntu and the gpu seems to be fine, even though it's identified as a GeForce 940m instead of 940mx, the update software finds the driver and install them. I'm out of ideas now. Sunday I'll try to do a clean installation of windows.
Do you have any idea of how long it would take if i send the laptop in maintenance? Because i use it a lot for college
Thank you for your time!

Hi,
It depends on the Acer service centre in your country, please contact them by phone and ask them about time they may take to fix the problem.
http://www.acer.com/worldwide/support/
By the way, have tried uninstalling GeForce Experience? If not give that a try.

Zenak

Ok, I'll contact them tomorrow morning.
Yes i already tried that.

JackE

On the inside chance this was caused by an annoying, no-good, troublemaking automatic Win10 update, you might want to check Control Panel for an update restore point just after you got the machine. Then restore it to the date and see what happens. if still no joy, I'd then try a full factory ALT+F10 reset to the way it was when you first turned it on. Jack E/NJ

Zenak

hi,
i just did a factory reset as you suggested, but it didn't solve the problem.
Now I am using the windows10startfresh tool to see if i'll get some luck. If it doesn't work i will send the laptop back.
thank for the support

JackE

>>>Now I am using the windows10startfresh tool >>>

No, not good enough! You should do a full factory-fresh reset from the hidden ACER recovery partition on the HDD as shown in this video. This is done completely outside of the Win10 operating system. It's the only definitive way to confirm a hardware issue.

https://www.youtube.com/watch?v=NuljT0a8F7I

Jack E/NJ

Zenak

yes, i've already done it. Same as the video except the last step, in which i chose to fully clean the drive. I'm so confused now...the gpu seemed to work on ubuntu

JackE

>>>the gpu seemed to work on ubuntu>>>

If you get still get the Device Mgr warning after a full reset, it's highly unlikely Ubuntu will work again either. 8^( But hey, it might be worth re-installing and see. If Ubuntu does make it work, then you can forget Win10 altogether. You'll be a hero --- at least mine anyway! 8^) Jack E/NJ

Zenak

Yeah now I'm a bit used to ubuntu because my previous laptop was really slow on windows. But since i buyed this one tto be able to play sometimes with it, the gpu needs to work in windows
Now I'm done, I've tried everything. Thank you guys for the help

Kurdivac

Zenak said:

Yeah now I'm a bit used to ubuntu because my previous laptop was really slow on windows. But since i buyed this one tto be able to play sometimes with it, the gpu needs to work in windows
Now I'm done, I've tried everything. Thank you guys for the help

Zenak does your GPU works on Ubuntu? , I have the same problem as you , I was thinking if the gpu might be dead.

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