Predator Helios 300 G3-571 doesn't support 144hz with external monitor?

windycruse
windycruse Member Posts: 4 New User
edited November 2023 in 2018 Archives
Hi, I am using ASUS VG248QE as external monitor for my Hleios 300 G3-571. I have connected with HDMI 2.0 cable but it doens't seem to support 144hz. 
Is it laptop's problem or monitor's problem? Or is there any other way that I can enjoy full 144hz with this laptop? Please help me!!! Thanks

Best Answer

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    edited May 2018 Answer ✓

    Hi all,


    The Predator Helios 300 can support minimum refresh rates of 60Hz for 4K/2K and higher than 60Hz refresh rates if the resolution is lower than 4K/2K. 60Hz is the minimum refresh rates that were tested for this unit.

     

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Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    What is the maximum refresh rate that you get?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited May 2018
    it seems that only 60Hz is the minimum supported.  
    I'm not an Acer employee.
  • windycruse
    windycruse Member Posts: 4 New User
    60Hz is the maximum now.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited May 2018
    Based on the spec's the minimum refresh rate is 60Hz, i don't know if monitor was tested with higher than 60Hz refresh  rates (this does not mean that it can't go higher) i am just giving the information that is avalible to the ACE's. 
    I'm not an Acer employee.
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Even if the HDMI port of the laptop is 1.4, you should be able to set the monitor at 120Hz.

    There isn't such a thing called HDMI 2.0 cable. There only 3-4 type and the ones you should know are HDMI and HDMI high speed cable. It could be because of the cable or something else going on.

    The other method to output 144Hz at fhd is to buy a Usb type c to hdmi or display port(if your monitor has display port) adaptor.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited May 2018
    IronFly said:
    Based on the spec's the minimum refresh rate is 60Hz, i don't know if monitor was tested with higher than 60Hz refresh  rates (this does not mean that it can't go higher) i am just giving the information that is avalible to the ACE's. 
    What can limit the laptop from not transmitting more than 60Hz?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited May 2018
    Hardware limitation by GPU vBIOS?

    specs only says that 60Hz is what's supported. (so maybe was tested for 60Hz only, not sure)


    I'm not an Acer employee.
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Thanks for the answer. By the way where do you find this information?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • windycruse
    windycruse Member Posts: 4 New User
    ven98 said:
    Thanks for the answer. By the way where do you find this information?

    So the final answer is that 144hz impossible?
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited May 2018
    Seems is limited from vBIOS to be at 60Hz, but you have to try with USB type c or hdmi connection and see the results. 
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited May 2018
    if that specs are not wrong, 144Hz was not tested by Acer, only 60Hz, but again this does not means that is not supported. Based on the SG what i can only confirmed is that 60Hz was tested and is the minimum. 

    about infos...be an ACE Trailblazer gives you some benefits :)
    I'm not an Acer employee.
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited May 2018
    If you find a USB type c to hdmi adaptor from a friend or neighbour you can still try, but dont know if will work or not. The HDMI of your laptop is capable of delivering 120Hz with no issues and if that doesn't work then USB-C won't work too.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited May 2018
    IronFly said:
    if that specs are not wrong, 144Hz was not tested by Acer, only 60Hz, but again this does not means that is not supported. Based on the SG what i can only confirmed is that 60Hz was tested and is the minimum. 

    about infos...be an ACE Trailblazer gives you some benefits :)
    Sounds cool  :)
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • This content has been removed.
  • windycruse
    windycruse Member Posts: 4 New User
    Vaccum said:
    Buy a new monitor
    Monitor isn't a problem.
  • sherpagoodness
    sherpagoodness Member Posts: 13

    Tinkerer

    I have a g3-571 and a 32" vaiotek monitor (https://viotek.com/computer-monitor/curved-gaming-monitor/gn32c/) and I have it connected via hdmi and I'm able to sustain a connection of 148hz using the custom settings in the nvidia driver

    check your cable or your monitor
  • Benzx123
    Benzx123 Member Posts: 2 New User
    I have a g3-571 and a 32" vaiotek monitor (https://viotek.com/computer-monitor/curved-gaming-monitor/gn32c/) and I have it connected via hdmi and I'm able to sustain a connection of 148hz using the custom settings in the nvidia driver

    check your cable or your monitor
    how?? what did you do in the nvidia driver settings
  • Specnow
    Specnow Member Posts: 2 New User
    The same trouble here.

    I have a external 144hz monitor, connected by HDMI, but it only output 120hz. The monitor's manual support hdmi at 120hz and displayport at 144hz. If I use an adapter hdmi to displayport it will get 144hz? 
  • allenJeffB
    allenJeffB Member Posts: 4 New User
    Hi.  I've been researching the graphics output.  One person reported being able to get 120hz by switching his IPS panel.  I see you can manually switch to a higher setting on the Helios 300 G3-571 using the Intel HD Graphics Control Panel icon.  However it does give a warning that "Altering resolutions may 1. Reduce system stability and useful life of the system and chipset; 2. Cause the chipset and other system components to fail.  Voids the warrant...etc."  One the other hand these predators have Predator Sense cooling monitoring for overclocking so it would seem they could handle it.  Thoughts?  I'd like to see someone try HDMI and USB-C to run it at 144 hz no an external monitor with Freesync.
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    edited May 2018
    IronFly said:
    Based on the spec's the minimum refresh rate is 60Hz, i don't know if monitor was tested with higher than 60Hz refresh  rates (this does not mean that it can't go higher) i am just giving the information that is avalible to the ACE's.
    ven98 said:
    Seems is limited from vBIOS to be at 60Hz, but you have to try with USB type c or hdmi connection and see the results. 

    Strange that Aces are wrong here.. I have a Helios group on Facebook with 2200+ Helios owners and there have been many successful 120 to 144 even to 240hz displays that work with the Helios.. (with my own Helios as well).

    Why are you guys giving wrong facts? 
    - Hotel Hero
This discussion has been closed.