Only 75 HZ on Acer XG270aomidpx

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FlyingCarpet
FlyingCarpet Member Posts: 11

Tinkerer

edited February 22 in 2020 Archives
I have an Acer XG270aomidpx and i only have 75 HZ with the displayport cable that was in the box. I have a MSI GEFORCE GTX 1070. Thanks for your help.

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  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
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    This is the screenshot that I was hoping you could post.
    I'm not an Acer employee.

Answers

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited November 2017
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    FlyingCarpet,

    Did you purchase the XG270 in the USA?  If not, where did you purchase?  I'm pretty sure all of the XG270 sold in USA support 144 Hz, but there might be some sold outside of USA that don't support 144.
    I'm not an Acer employee.
  • FlyingCarpet
    FlyingCarpet Member Posts: 11

    Tinkerer

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    JordanB said:
    FlyingCarpet,

    Did you purchase the XG270 in the USA?  If not, where did you purchase?  I'm pretty sure all of the XG270 sold in USA support 144 Hz, but there might be some sold outside of USA that don't support 144.
    I have bought it in Hungary.
  • FlyingCarpet
    FlyingCarpet Member Posts: 11

    Tinkerer

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    And where i bought the site said it is 144hz
  • FlyingCarpet
    FlyingCarpet Member Posts: 11

    Tinkerer

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    sorry, it is an XG270HU

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited November 2017
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    Can you post a screenshot of Nvidia control panel? 
    Since we are troubleshooting, can you please make sure that your XG270HU is the only monitor that you have connected to your graphics card.

    To open the Nvidia control panel.....
    • Right‐click the Windows desktop, then click NVIDIA Control Panel 

    https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots
    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    Answer ✓
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    This is the screenshot that I was hoping you could post.
    I'm not an Acer employee.
  • FlyingCarpet
    FlyingCarpet Member Posts: 11

    Tinkerer

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    .dasd aasd
  • FlyingCarpet
    FlyingCarpet Member Posts: 11

    Tinkerer

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    How can i send it? JordanB
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
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    I circled the button that you press. After you press the button, then select "choose files".








    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited November 2017
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    They changed the forum around so you can't just post a screenshot.  You have to type a minimum number of letters on your keyboard too.  I can't remember what the minimum is.  I guess you should type at least 15 characters.  dasd aasd dasd aasd dasd

    If you've got it working and were able to change it to 144, you don't have to post a screenshot.  It's ok.
    I'm not an Acer employee.
  • FlyingCarpet
    FlyingCarpet Member Posts: 11

    Tinkerer

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    I didn't got it working, but it says 2560 x 1440 (native) and 75 hz and i can choose 60 hz. 
  • FlyingCarpet
    FlyingCarpet Member Posts: 11

    Tinkerer

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    And there is no choose file if i click that

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited November 2017
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    It's ok.  You don't need to post a screenshot.  I think you should contact Acer Support Hungary and tell them the problem.  They can look up in their database your monitor's serial number and tell you if the monitor is 144.  Some XG270HU monitors sold in Europe are only 75 Hz maximum.  If you confirm with official Acer Support Hungary that your monitor is capable of 144, please let me know and I'll try to help.

    Please contact Acer Support by telephone or email.

    http://www.acer.com/worldwide/support/
    I'm not an Acer employee.
  • FlyingCarpet
    FlyingCarpet Member Posts: 11

    Tinkerer

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    Thank you very much!
  • FlyingCarpet
    FlyingCarpet Member Posts: 11

    Tinkerer

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    JordanB said:
    They changed the forum around so you can't just post a screenshot.  You have to type a minimum number of letters on your keyboard too.  I can't remember what the minimum is.  I guess you should type at least 15 characters.  dasd aasd dasd aasd dasd

    If you've got it working and were able to change it to 144, you don't have to post a screenshot.  It's ok.
    I have solved the problem i don't have a normal Acer XG270HU i have a XG270HUA
  • FlyingCarpet
    FlyingCarpet Member Posts: 11

    Tinkerer

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    And it only supports 75hz
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
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    ok thanks for posting, glad you got it sorted out.
    I'm not an Acer employee.
  • AlexStewart1234
    AlexStewart1234 Member Posts: 1 New User
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    I know I'm late to the party, I have the same issue but I'm not sure if I have a XG270HUA (HUA being the important bit) since on the monitor itself it just says "XG270HU" so is there another reason why the refresh rate is limited?

    Or am I simply a broken man hoping he didnt buy the wrong monitor XD
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited April 2020
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    @AlexStewart1234

    The 144 hz capable XG270HU      

    Acer XG270HU omidpx

    --------------------------------------------------

    The 75 hz capable 

    Acer XG270HUAomidpx

    -----------------------------------------------------

    I'm pretty sure you need to use Display Port cable to get 144 hz

    Here's some Acer links to help with Model#/Serial#

    https://us.answers.acer.com/app/answers/detail/a_id/38546/related/1/session/L2F2LzEvdGltZS8xNTg2MjA2MDgwL2dlbi8xNTg2MjA2MDgwL3NpZC9mVUt5dGp3dEp6aEw0dXlUcDVueG9nd2kxOGVPYVFIOVpJd2d0akJ4eVN4QVhLQkMxc0RwSVoybEIwZ2F5UndWY04wT2tEOXlsTFpZNlhHMWZZVnI2MlY3ZTk3WVRuRlM1TWlwSlhRNHhHM1BZdm9vSGd6SGJST1ElMjElMjE%3D

    https://us.answers.acer.com/app/answers/detail/a_id/4589/~/where-is-the-serial-number-located-on-my-monitor%3F


    Here's the USA link for the 144 hz on amazon.

    Here's the UK link for the 75 hz on amazon

    But it's important to note that if you read the reviews or Q/A on UK amazon it will be confusing because at one time they sold both 75 hz and 144 hz on the same amazon page.  That's why you'll see some confusion in the comments, reviews and Q/A

    That's all I have.  You can start a new topic if you can't figure it out....and someone might be able to help based on the first 10 digits of your serial number.  But don't post your entire serial number.  Just the first 10 of your serial number.







    I'm not an Acer employee.