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Only 75 HZ on Acer XG270aomidpx

FlyingCarpetFlyingCarpet Posts: 11Member New User
edited November 2017 in Monitors
I have an Acer XG270aomidpx and i only have 75 HZ with the displayport cable that was in the box. I have a MSI GEFORCE GTX 1070. Thanks for your help.

Best Answer

FAQ & Answers

  • JordanBJordanB Posts: 3,073ACE Pathfinder
    edited November 2017
    FlyingCarpet,

    Did you purchase the XG270 in the USA?  If not, where did you purchase?  I'm pretty sure all of the XG270 sold in USA support 144 Hz, but there might be some sold outside of USA that don't support 144.
    I'm not an Acer employee.
  • FlyingCarpetFlyingCarpet Posts: 11Member New User
    JordanB said:
    FlyingCarpet,

    Did you purchase the XG270 in the USA?  If not, where did you purchase?  I'm pretty sure all of the XG270 sold in USA support 144 Hz, but there might be some sold outside of USA that don't support 144.
    I have bought it in Hungary.
  • FlyingCarpetFlyingCarpet Posts: 11Member New User
    And where i bought the site said it is 144hz
  • FlyingCarpetFlyingCarpet Posts: 11Member New User
    sorry, it is an XG270HU

  • JordanBJordanB Posts: 3,073ACE Pathfinder
    edited November 2017
    Can you post a screenshot of Nvidia control panel? 
    Since we are troubleshooting, can you please make sure that your XG270HU is the only monitor that you have connected to your graphics card.

    To open the Nvidia control panel.....
    • Right‐click the Windows desktop, then click NVIDIA Control Panel 

    https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots
    I'm not an Acer employee.
  • JordanBJordanB Posts: 3,073ACE Pathfinder
    Accepted Answer


    This is the screenshot that I was hoping you could post.
    I'm not an Acer employee.
  • FlyingCarpetFlyingCarpet Posts: 11Member New User
    .dasd aasd
  • FlyingCarpetFlyingCarpet Posts: 11Member New User
    How can i send it? JordanB
  • JordanBJordanB Posts: 3,073ACE Pathfinder
    I circled the button that you press. After you press the button, then select "choose files".








    I'm not an Acer employee.
  • JordanBJordanB Posts: 3,073ACE Pathfinder
    edited November 2017
    They changed the forum around so you can't just post a screenshot.  You have to type a minimum number of letters on your keyboard too.  I can't remember what the minimum is.  I guess you should type at least 15 characters.  dasd aasd dasd aasd dasd

    If you've got it working and were able to change it to 144, you don't have to post a screenshot.  It's ok.
    I'm not an Acer employee.
  • FlyingCarpetFlyingCarpet Posts: 11Member New User
    I didn't got it working, but it says 2560 x 1440 (native) and 75 hz and i can choose 60 hz. 
  • FlyingCarpetFlyingCarpet Posts: 11Member New User
    And there is no choose file if i click that

  • JordanBJordanB Posts: 3,073ACE Pathfinder
    edited November 2017
    It's ok.  You don't need to post a screenshot.  I think you should contact Acer Support Hungary and tell them the problem.  They can look up in their database your monitor's serial number and tell you if the monitor is 144.  Some XG270HU monitors sold in Europe are only 75 Hz maximum.  If you confirm with official Acer Support Hungary that your monitor is capable of 144, please let me know and I'll try to help.

    Please contact Acer Support by telephone or email.

    http://www.acer.com/worldwide/support/
    I'm not an Acer employee.
  • FlyingCarpetFlyingCarpet Posts: 11Member New User
    Thank you very much!
  • FlyingCarpetFlyingCarpet Posts: 11Member New User
    JordanB said:
    They changed the forum around so you can't just post a screenshot.  You have to type a minimum number of letters on your keyboard too.  I can't remember what the minimum is.  I guess you should type at least 15 characters.  dasd aasd dasd aasd dasd

    If you've got it working and were able to change it to 144, you don't have to post a screenshot.  It's ok.
    I have solved the problem i don't have a normal Acer XG270HU i have a XG270HUA
  • FlyingCarpetFlyingCarpet Posts: 11Member New User

    And it only supports 75hz
  • JordanBJordanB Posts: 3,073ACE Pathfinder
    ok thanks for posting, glad you got it sorted out.
    I'm not an Acer employee.
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