Acer VN7-591G - Can't open back cover because of warranty seal

Hi,

 

I've sent my laptop to warranty due to a problem in the LCD, and it came back with a warranty seal in the back, covering one screw. I can't even acess the M2 slot, RAM, etc...

 

Needless to say there was no seal before sending it to repair!

 

Is this normal? Can I remove it?

FAQ & Answers

  • ven98ven98 ACE Posts: 4,074 Pathfinder
    You can't as you will void the warranty. I don't understand it too. About 3-4 months ago I sent my laptop for warranty repair and it came back with a seal on one of the screws, which are needed to access the storage.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • goncalo29goncalo29 Member Posts: 5
    Did you contact Acer about that? (I've been trying to call, but the line is busy)

    This makes no sense. I wasn't notified nor signed anything about it.

    Without being able to put the SSD back on, this laptop loses so much value.
  • ven98ven98 ACE Posts: 4,074 Pathfinder
    I didn't contact them as I didn't need to open the laptop.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

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