USB Ports Disabled, no digital signature? - Helios 300

squalleitor
squalleitor Member Posts: 5 New User
edited November 2023 in 2020 Archives

So I got today my Helios 300 and was so excited about it... until I ran all the software updates...

 

  • After all updates I have now this bizarre issue where ALL my usb ports are disabled. I have traced the issue down in the Device Manager:
  • USBs Gone Mad.PNG
  • If I try to re-install these drivers automatically says that ther proper version is already installed...
  • If I try to re-install these drivers manually says that they are not digitally signed...
  • No Digital Signature.PNG

 

The only less than ideal work around I have found so far is to restart the OS in dagnose mode and have disabled the enforcement of drivers digital signatures... and what do you know my USB ports come back to live!!! BIG ISSUE: this work only once per restart. Meaning when I power down the system and start the issue is back because... well thats what Windows 10 does...

 

Can someone help me out... any ideas how to fix this in a more permanent way?

 

 

Answers

  • IronFly
    IronFly ACE Posts: 18,412 Trailblazer

    have you tried to right click it and choose to uninstall (tick to uninstall software too if prompted) and then reboot.

     

    which BIOS version is installed on your Helios?

    windows logo key + r

    msinfo32

     

    report BIOS DATE/Version string

    I'm not an Acer employee.
  • squalleitor
    squalleitor Member Posts: 5 New User

    Hi there, thank you for your feedback however no luck. I tried uninstalling these drivers as suggested and reboot with no effect.

     

    The bios is the latest I think: BIOS Version/Date Insyde Corp. V1.08, 6/07/2017

  • IronFly
    IronFly ACE Posts: 18,412 Trailblazer

    can you please paste here the link to these drivers?

    I'm not an Acer employee.
  • squalleitor
    squalleitor Member Posts: 5 New User

    The link? I didnt downloaded them from anywhere, they are the ones that Win10 installs by itself. I tried searching for the drivers for manual install but couldnt find them.

     

    What I meant by "manual" install earlier was to:

    • right click, update driver software
    • browse my computer for driver software, let me pick from a list 
    • and selected the option that came out as default (which funny enough says its signed...)
    • Let me pick.PNG
    • hit next, and then thats when I get the error that "windows cannot verify the digital signature"

    As mentioned earlier if I go to recovery, Advanced startup - restart now and select the option to restart without enforfcing digital signatures all usb ports work just fine for that session.

  • IronFly
    IronFly ACE Posts: 18,412 Trailblazer

    can you please install this drivers?

    https://global-download.acer.com/GDFiles/Driver/Chipset/Chipset_Intel_10.1.1.44_W10x64_A.zip?acerid=636359444137291959&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR%20G3-571&OS=ALL&LC=en&BC=ACER&SC=PA_6

    I'm not an Acer employee.
  • squalleitor
    squalleitor Member Posts: 5 New User

    Hi there,

     

    Nop,

    • tried setup.exe: says I already have a newer version installed
    • tried AppAgent_x64.msi, says another version is already installed
    • tried SetupChipset.exe, it installed but nothing happened as I can still see in the device manager the yellow warnings and of course usbs still non responsive
  • IronFly
    IronFly ACE Posts: 18,412 Trailblazer

    I suspect a windows update or windows automatic drivers update broke the drivers...at the moment i can only suggest you to factory reset your laptop and check if this momentary solve the issue.

     

    you can also check on update history (press windows key and type "update history") to see if any xHCI drivers was installed.

    I'm not an Acer employee.
  • Flx
    Flx Member Posts: 457 Seasoned Practitioner WiFi Icon

    I'd suggest turning off Windows 10 automatic driver updates it can really screw things up:

     

    Press windows key + 'pause break' key (usually near top of keyboard near print screen button)

    A window will pop up: on the left hand side of the window click 'Advanced System Settings'

    Click on the "Hardware" tab at the top of the box that pops up

    Click the button that says "Device Installation Settings"

    Tick the circle next to "No" and then click 'Save Changes'

  • squalleitor
    squalleitor Member Posts: 5 New User

    Thanks guys for trying. Will hold my breath in the meanwhile... and hope some future windows update fix this issue.

  • ginojose
    ginojose Member Posts: 1 New User
    my left side usb 3.0  ports are dead 
    i tried all drives and restarting and rebooting the computer

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