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Helios 300 overheating

Member Posts: 7 New User
edited November 2023 in 2019 Archives

While playing CS:Go My CPU temps max at 100C and average near 95C. My GPU temps max at 95 and average at 90. Is this temperature too high? What can I do to reduce the temperature? Will updating my BIOS and drivers help?

 

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Answers

  • Member Posts: 48 Troubleshooter
    Those temperatures are very hight gpu st 90-95° it is way too high, I don't think updating drivers would change much,give it a try,if it doesn't works contact acer and send it to warranty
  • ACE Posts: 4,073 Pathfinder

    To reduce the temps you can repaste the CPU and GPU with high quality thermal paste like thermal grizzly kryonaut and Arctic MX-4. You are going to lose the warranty if you repaste it yourself. Also you can reduce the temperatures by undervolting the CPU with XTU by intel, or Throttle Stop.

     

    If you are confident that you can do the repasting yourself, which is not hard and you don't care about losing warranty, I suggest you to repaste it yourself. If you don't want to lose warranty and feel comfortable waiting weeks for Acer to fix your laptop, which I think is very unlikely for them to do it properly, go for it - warranty repair.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Member Posts: 7 New User

    My system idles at 45C. Is that normal first of all?

  • Member Posts: 48 Troubleshooter
    not at all
  • Member Posts: 7 New User

    Others were idling around 34-40C. My Laptop went into autoshutdown twice and i have logged about 20 hours in 100C. Will this have caused any problem? Can I know all the options to reduce the temps. It is completely a no brainer to buy a gaming laptop and not game in it just because it overheats. I'm in this mixed state for around 2 weeks.

  • ACE Posts: 4,073 Pathfinder

    'My system idles at 45C. Is that normal first of all?'

     

    Yes it is, considering that you fans are set to auto, and are not spinning at their maximum speed. 

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ACE Posts: 4,073 Pathfinder

    There are only 3 options to reduce your temperatures. 

     

    1st - repaste 

    2nd - undervolt the CPU -150mv

    3rd - send it to Acer for repair

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Member Posts: 7 New User

    Repasting will void my warranty right? Even when my fans are at max the temps lurk around 43C.

  • Member Posts: 19 Troubleshooter

    Mine idles at 37 degrees with the fans set to auto.

  • ACE Posts: 4,073 Pathfinder

    REPASTING VOIDS WARRANTY!

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Member Posts: 7 New User

    Will repasting it in a authorized acer service centre in India will void the warranty?

  • Member Posts: 48 Troubleshooter
    my one same problem going over 90°c easily while gaming,i am in india,can i go to acer care ?
  • Member Posts: 7 New User
    Did u buy in India..I bought it in the US..So there is no chance of replacement. They say that using the laptop in an AC room will reduce temps by at least 5 degrees and I think it's logical to reach that temps since I m playing CSGO for prolonged hours in small room with 9 other laptops
  • Member Posts: 13 New User
    I m also getting this in india, can you please confirm and give your honest opinion about this device. Share contact numbers. Even i want to play cs:go and all latest games on this. Right now it's in USA where the average weather temp is just about 25 degrees Celcius and the laptop sits at 50-60 degrees when idle cpu 2-12% usage but in india delhi we have hot climate and average weather is around 35-40 degrees.
  • Member Posts: 48 Troubleshooter
    Ya i bought in US only and i am using in ac but temperatures are going above 90 easily while playing f1 2016
  • Member Posts: 13 New User
    Have you guys updated your bios to version 1.05 and latest nvidia drivers which is on acer's support website. You should make sure cool boost in ON in Predator Sense application and Fans set to AUTO
  • Member Posts: 7 New User
    That's the only thing we didn't do and honestly I feel that won't make any difference. We can use a cooling pad and sit in a open room with good airflow
  • Member Posts: 13 New User
    Have sent you my contact number you guys also share yours. Check you private message.
  • ACE Posts: 4,073 Pathfinder

    If you want to drop your temperatures repaste the unit yourself or send it to Acer for repair. You can also undervolt it.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Member Posts: 1 New User
    Is my laptop also is very heating I can bought just 2 days before only but my lap was heating
    What can I do...??

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