ACER Z110 TOUCHSCREEN MALFUNCTION

slyrussel
slyrussel Member Posts: 4 New User

ive just bought acer z110 phone..it was good..but after 3 weeks of use...the touchscreen always hang...some problems with the touchscreen or software malfunction...

so please help..i love this phone..the desing is very pretty..i like it so much..help me guys..

thank you..

«1

Answers

  • conoscenza
    conoscenza Member Posts: 3 New User

    I have the same issue...

     

    While I use Z110, at random time, the smartphone is blocked on "Recent app"

     

    @slyrussel: Is it the same behaviour?

  • piccardforever
    piccardforever Member Posts: 1 New User

    I have got the same problem. The smartphone is blocked randomly at "recent apps"

  • antonynext
    antonynext Member Posts: 1 New User

    Also my device has the same problem!! Smiley Sad What should we do?

  • chhewang_hyolmi
    chhewang_hyolmi Member Posts: 4 New User

    me too

     

  • Xv3rSo
    Xv3rSo Member Posts: 1 New User

    i have the same problem.... the soft touch in middle (home) remein press  and show often the prefer menù of app.... is more annoying , what is the cause? hardware or software? 

  • slyrussel
    slyrussel Member Posts: 4 New User

    yup..the same problem just like yours..

  • slyrussel
    slyrussel Member Posts: 4 New User

    i sent back to the shop where i bought it for repair under warranty claim...

  • Florent
    Florent Member Posts: 1 New User

    I have the same problem with my Z110.

     

    I wonder if disabling the "Recent apps" shortcut ("Home" button) can fix the problem, but I don't know how to do this ...

     

  • gillou73
    gillou73 Member Posts: 1 New User

    Same problem

  • conoscenza
    conoscenza Member Posts: 3 New User

    slyrussel:

    say us what acer support will say you about this problem!

     

    ok?

  • DudeWithAZ110
    DudeWithAZ110 Member Posts: 3 New User

    Same problem Smiley Sad Please Acer fix this

  • ahwee321
    ahwee321 Member Posts: 1 New User
    Already have a solution for this or maybe software patch?
  • conoscenza
    conoscenza Member Posts: 3 New User
    My friend sent his smartphone to Italian Acer assistance, where they replaced motherboard!
    After two or three weeks, the problem was born again!
    Acer does not have fix that problem, I think that they aren't able to solve it.
    Anyway if you put a piece of paper between battery and cover the issue should be solve!
    Try and give us a feedback!
  • pakchick
    pakchick Member Posts: 2 New User

    did AcerCS gave u a solution for that?

  • alzahravi
    alzahravi Member Posts: 1 New User

    Hi,

     

    I am Facing same problem, but after repair in service center, the problem is solved,

    and engineer say only fix minor problem.

     

    Regards,

    Alza

     

  • DudeWithAZ110
    DudeWithAZ110 Member Posts: 3 New User

    Did you tested the phone for a few weeks or just a few days ? What problem did they fix ?

  • applesauce
    applesauce Member Posts: 4 New User

    Mine is currently at the research and repair centre - I will keep you informed about what they did and if the problem is corrected. I must say that until now they were very helpful.

     

  • DudeWithAZ110
    DudeWithAZ110 Member Posts: 3 New User

    I've sent mine back to Acer support. I have the phone back for more than 3 weeks now and it looks like the problem is solved

  • applesauce
    applesauce Member Posts: 4 New User

    Hi there,

    Recently I got my phone back from the Acer repair centre. Excerpts from the report:

     

    repair action: LCD sponges replaced (I was not aware of the fact that we have sponges in our phones..Smiley Happy)

    Software update

     

    The part number of the replaced item is 47.HBFH7.A01

     

    Up till now the improvement is spectacular. The fault is completely cured, and there is a very significant improvement in the performance when I open large PDF documents. Before the repair, I would get blank pages in the document that the machine refuses to load. Now all is working perfectly.

     

    Solution to the screen blocking problem in four steps:

     

    1. backup your phone (I used superbackup - a free application that works great. Backs up all your apps and everything)

    2. Put it back to factory data settings (If you don't, they will anyway)

    3. remove your SD card with the backup data and your sim card and keep them safe

    4. bring your phone back to where you bought it for repair under warranty

    5. Wait 2 - 3 weeks and get back your great machine - working better than ever

     

    Who in the world would want an iphone if you can have all this for just 100 euro...???

  • legrospascal
    legrospascal Member Posts: 23 New User

    Hello,

     

    good news, I hope it'll be the same for me

This discussion has been closed.