Aspire E5-574T-51BV Windows 10 1607 causing many problems

Kanchanburi · March 2017

Hi All,

I have just purchased an Aspire E5-574T-51BV and am having multiple problems after an automatic (unrequested) update to Win 10 Build 1607.

USB3 and USB2 ports not working after sleep mode, Management Service Module not functioning correctly, Touchscreen working intermittently, Touchpad the same.

Now I download and install updates manually one by one, have disabled automatic updates, cleaned the registry multiple times, used 3rd party win 10 cleaner - all to no avail.

Now I find that this model does not support Win 10 Build 1607 (Anniversary) as stated on Acer Support.

Please tell me my options to be able to use this Laptop, without a constant battle to make it function correctly.

Thank you in advance

JordanB · March 2017

Ok, thanks for info. I think you should call Acer support and let them know......and ask them how to proceed. I'm out of ideas. Sorry.

JordanB · March 2017

1. Don't disable automatic updates

2. Don't try to clean your registry.

3. Don't use third party registry cleaners

4. Go back to your previous build

Settings>Updates and Security>Recovery

5. Update the BIOS

https://www.acer.com/ac/en/US/content/support-product/6307?b=1

6. Create a USB factory default recovery drive......and then put it in a safe place.

https://www.youtube.com/watch?v=IfKn87nk0F4&t=6s

https://www.youtube.com/user/AcerAmericaService/videos

7. Let Windows Update automatically update your computer again.

Kanchanburi · March 2017

Thank you JordanB,

I have applied all of your recommendations - However, the principle problem has not been resolved, ie: USB ports (2xUSB3 and 1xUSB2) still do not activate after sleep.

Rightly or otherwise, I have unchecked the "Allow USB to turn off to save power" button in Device Manager (USB Controllers - Intel USB3 Host Controller and USB Root Hub) then rebooted, but this has not solved the problem.

If this is a "Windows 10 Home" problem, and not related to the Hardware then I can only apologise for wasting your time, and will seek a solution elsewhere.

Can you please verify that this PC cannot run with "Win 10 Anniversary" I ask this because updates to automatically install tonight (27/03/17) include set up for Anniversary.

Thank you again - congratulations on your 1000 Kudos - Well deserved no doubt

Jason

JordanB · March 2017

1. What BIOS version do you have installed?

Right click on the Windows Start button

Left click on Run

Type msinfo32

Click ok

2. What USB device are you trying to use? Are you 100% sure the problem is with the computer or is it possibly the USB device?

Can you try a different USB device?

3. I'm not completely sure if your computer is compatible with Anniversary.

4. Can you try resetting your computer to factory condition?

5. I don't have 1000 kudos Smiley Wink

JordanB · March 2017

If you're still having problems, you may have to call Acer support.

Kanchanburi · March 2017

Hi JordanB,

All details on PC as below:

OS Name Microsoft Windows 10 Home
Version 10.0.10240 Build 10240
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-RI383MO6
System Manufacturer Acer
System Model Aspire E5-574T
System Type x64-based PC
System SKU Aspire E5-574T_100C_1.14
Processor Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde Corp. V1.14, 04/03/2016 (updated to this PC (27/03/2017)
SMBIOS Version 2.8
Embedded Controller Version 2.70
BIOS Mode UEFI
BaseBoard Manufacturer Acer
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.10240.16392"
Username LAPTOP-RI383MO6\janao
Time Zone Romance Summer Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.87 GB
Available Physical Memory 5.84 GB
Total Virtual Memory 9.74 GB
Available Virtual Memory 7.76 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

As for USB devices, I have only Kosher drives from Sandisk or Kingston, various sizes from 32GB to 128GB, I have used all of these without problem, on all my other Acer PC's, Portables, and Asus/Samsung Tablets.

I can use all USB devices when I start from Shutdown or Restart, but not if the E5-574T is put into sleep mode manually or if it goes to sleep automatically after designated time.

Have reset the E5-574T to Factory Condition, multiple time since ownership (one week).

Hairloss imminent......

You should have 1000 Kudos, at least I think so.

Regards

Jason