Aspire E5-574T-51BV Windows 10 1607 causing many problems

Kanchanburi
Kanchanburi Member Posts: 3 New User
edited March 2023 in 2017 Archives

Hi All,

I have just purchased an Aspire E5-574T-51BV and am having multiple problems after an automatic (unrequested) update to Win 10 Build 1607.

 

USB3 and USB2 ports not working after sleep mode, Management Service Module not functioning correctly, Touchscreen working intermittently, Touchpad the same.

 

Now I download and install updates manually one by one, have disabled automatic updates, cleaned the registry multiple times, used 3rd party win 10 cleaner - all to no avail.

 

Now I find that this model does not support Win 10 Build 1607 (Anniversary) as stated on Acer Support.

 

Please tell me my options to be able to use this Laptop, without a constant battle to make it function correctly.

 

Thank you in advance

 

 

Best Answer

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    Answer ✓

    Ok, thanks for info.  I think you should call Acer support and let them know......and ask them how to proceed.  I'm out of ideas.  Sorry.

    I'm not an Acer employee.

Answers

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

     

    1. Don't disable automatic updates

     

    2.  Don't try to clean your registry.

     

    3. Don't use third party registry cleaners

     

    4.  Go back to your previous build

     

    Settings>Updates and Security>Recovery

     

    5. Update the BIOS

     

    https://www.acer.com/ac/en/US/content/support-product/6307?b=1

     

    6. Create a USB factory default recovery drive......and then put it in a safe place.

     

    https://www.youtube.com/watch?v=IfKn87nk0F4&t=6s

     

    https://www.youtube.com/user/AcerAmericaService/videos

     

    7.  Let Windows Update automatically update your computer again.

    I'm not an Acer employee.
  • Kanchanburi
    Kanchanburi Member Posts: 3 New User

    Thank you JordanB,

    I have applied all of your recommendations - However, the principle problem has not been resolved, ie: USB ports (2xUSB3 and 1xUSB2) still do not activate after sleep.

     

    Rightly or otherwise, I have unchecked the "Allow USB to turn off to save power" button in Device Manager (USB Controllers - Intel USB3 Host Controller and USB Root Hub) then rebooted, but this has not solved the problem.

     

    If this is a "Windows 10 Home" problem, and not related to the Hardware then I can only apologise for wasting your time, and will seek a solution elsewhere.

     

    Can you please verify that this PC cannot run with "Win 10 Anniversary" I ask this because updates to automatically install tonight (27/03/17) include set up for Anniversary.

     

    Thank you again - congratulations on your 1000 Kudos - Well deserved no doubt

     

    Jason

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    1. What BIOS version do you have installed?

     

    Right click on the Windows Start button

    Left click on Run

    Type msinfo32

    Click ok

     

    2.  What USB device are you trying to use?  Are you 100% sure the problem is with the computer or is it possibly the USB device?

    Can you try a different USB device?

     

    3.  I'm not completely sure if your computer is compatible with Anniversary.

     

    4. Can you try resetting your computer to factory condition?

     

    5.  I don't have 1000 kudos Smiley Wink

    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    If you're still having problems, you may have to call Acer support.

    I'm not an Acer employee.
  • Kanchanburi
    Kanchanburi Member Posts: 3 New User

    Hi JordanB,

    All details on PC as below:

     

    OS Name Microsoft Windows 10 Home
    Version 10.0.10240 Build 10240
    Other OS Description  Not Available
    OS Manufacturer Microsoft Corporation
    System Name LAPTOP-RI383MO6
    System Manufacturer Acer
    System Model Aspire E5-574T
    System Type x64-based PC
    System SKU Aspire E5-574T_100C_1.14
    Processor Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)
    BIOS Version/Date Insyde Corp. V1.14, 04/03/2016 (updated to this PC (27/03/2017)
    SMBIOS Version 2.8
    Embedded Controller Version 2.70
    BIOS Mode UEFI
    BaseBoard Manufacturer Acer
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Mobile
    Secure Boot State On
    PCR7 Configuration Elevation Required to View
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume1
    Locale United Kingdom
    Hardware Abstraction Layer Version = "10.0.10240.16392"
    Username LAPTOP-RI383MO6\janao
    Time Zone Romance Summer Time
    Installed Physical Memory (RAM) 8.00 GB
    Total Physical Memory 7.87 GB
    Available Physical Memory 5.84 GB
    Total Virtual Memory 9.74 GB
    Available Virtual Memory 7.76 GB
    Page File Space 1.88 GB
    Page File C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualisation Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes

     

    As for USB devices, I have only Kosher drives from Sandisk or Kingston, various sizes from 32GB to 128GB, I have used all of these without problem, on all my other Acer PC's, Portables, and Asus/Samsung Tablets.

     

    I can use all USB devices when I start from Shutdown or Restart, but not if the E5-574T is put into sleep mode manually or if it goes to sleep automatically after designated time.

     

    Have reset the E5-574T to Factory Condition, multiple time since ownership (one week).

     

    Hairloss imminent......

     

    You should have 1000 Kudos, at least I think so.

     

    Regards

     

    Jason

     

     

     

     

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    Answer ✓

    Ok, thanks for info.  I think you should call Acer support and let them know......and ask them how to proceed.  I'm out of ideas.  Sorry.

    I'm not an Acer employee.