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I forgot my password and I cant use my Iconia one 7 B1-770. The hard reset does not work.

humbertohumberto Posts: 2Member

Hello I forgot the password of my Iconia one 7 B1-770 and I`ve tried to do a Hard reset using the key conbination on boot but this does not work. because the boot mode screen does not appear.. also I push the pinhole but this only turn off the tablet but does not permit access to the recovery of the password---- Could you help me, please...

FAQ & Answers

  • EliteManEliteMan Posts: 31Member

     

    Try this again:

    https://www.ifixit.com/Guide/Acer+Iconia+Tab+B1-711+3G+-+Factory+-+Hard+reset+-+Password+Removal/23792

     

    Make sure you follow the steps correctly. And remember to use a password that's not easy to crack but also not a password you'll forget.

  • humbertohumberto Posts: 2Member
    Thanks EliteMan
    I`ve followed that instruction step by step but it does not worl... the screen only show a FASTBOOT Mode sentence withou a menu.. and not show something else..(see the picture attached)
    I don`t know if exist another way that could be used in Acer Iconia One 7 B1-770.

    Thanks in advance.

    HumbertoScreen shot Acer Iconia One.JPG

  • EliteManEliteMan Posts: 31Member

    http://www.hard-reset.org/factory-default/how-to-easily-master-format-acer-iconia-tab-b1-a71-with-safe-hard-reset/

     

    "

    We can give more protection for ACER ICONIA TAB B1-A71 by activate Android security password pin and screen lock pattern. But sometime we are forget about the security password pin code or screen lock pattern, then you can try to recover by press Forget Password / Pattern button to ask the Google account which already installed at ACER ICONIA TAB B1-A71. If you can not by pass with Google account, than we need to do hard reset with master format."

     

    Is there a button that says Forget Password in the lock screen?

     

    https://www.youtube.com/watch?v=oTRcK4Mq9AA:

     

    I don't speak spanish but what I saw is that 

    1. Your tablet needs to be shut down

    2.Then hold power and Volume Up button

    3.When you see Acer logo keep holding volume up and release power button

    4.When you see options let go of Volume Up

    5 Use volume down to scroll down

    6.Go to Wipe Data/Factory Reset

    7. Hit power button

    8.Scroll down and hit yes

    9.Then hit power button

     

    And wait.

     

    Just try this one more time if this doesn't work go to where you bought it and ask them to do it for you. If they can't do it just return it and get another one!

     

  • wagygirlwagygirl Posts: 20Member Troubleshooter

    Did you by any chance use Norton Mobile Protection?

    I used their website to unlock and remove my password on my Acer tablet.

     

    Only thing is: the tablet has to be ON and connected to the internet for this to work.

    Norton Mobile Security also needs to be set as the Devices Administrator, in settings, security, Administrator.

    Login to Norton's website click on your tablet in the list of devices, then choose "Remove Tablet Lock".

    I sure hope you use Norton Mobile Security. They have that feature just incase you forget your password, or a child adds one, etc.

  • BhavikBhavik Posts: 1Member New User
    Hi my tab acer one7 4G in important softwear but i forget my passward how can unlock my tab without not delate user data
  • MaClaneMaClane Posts: 14,038ACE Trailblazer
    Good night!

    Most of the solutions offered will remove your data if you have not saved them in an SD or in the Cloud.
    If you really do not remember and have important data, I suggest that you contact Acer directly: https://us.answers.acer.com/app/chat/chat_launch



    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
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    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!

                              ACE Trailblazer 2014 - 2019 

  • billseybillsey Posts: 7,369ACE Pathfinder
    Since Android devices use your Google account for the login, you can just have Google reset your password for you.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • harramnoorharramnoor Posts: 1Member New User
    humberto said:
    Thanks EliteMan
    I`ve followed that instruction step by step but it does not worl... the screen only show a FASTBOOT Mode sentence withou a menu.. and not show something else..(see the picture attached)
    I don`t know if exist another way that could be used in Acer Iconia One 7 B1-770.

    Thanks in advance.

    HumbertoScreen shot Acer Iconia One.JPG

    hey im from pak .. i am having the same problem with my tablet i saw the screenshot its the same with me .. can you tell me did you got ur tab to hard reset ? and if u recovered ur password please tell me how you did that ? it'll be so nice of you ... PLEASE REPLY THANK YOU 
  • Luminous54Luminous54 Posts: 1Member New User
    Could someone out please tell me  how in gods name am I going to fix this and what is this? Any help that you could give would be greatly appreciated ,, 
  • WelshRedWelshRed Posts: 1Member New User
    Help
    Ive forgotten my pin to access my Acer Iconia One7 B1-790
    Ive tried the resets on here but nothing
    any advice
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