Liquid Zest camera upside down, unfortunately stopped, can't connect

robyncharisse
robyncharisse Member Posts: 5 New User
edited March 2018 in Gadgets & Accessories

I bought the phone last August 2016 and the camer error started in late November. When i open the cam, it will only display the front cam, no option for rear cam. The phone screen isnt upside down but the camera display is. After some time, it would display "Unfortuntely, the camera ... " the usual error. Then sometimes the app would open but would display "Can't connect to the camera" I hate this because I cant use my camera often. Somebody please help!

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    contact Acer support service, since your smartphone is still under warranty:

    https://www.acer.com/ac/en/PH/content/service-contact

    I'm not an Acer employee.
  • robyncharisse
    robyncharisse Member Posts: 5 New User

    I am currently living in Malaysia so I cannot avail of the warranty. Smiley Sad

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try a factory reset but it looks like an hardware issue (backup your personal data first)

     

    settings/ backup & reset - factory data reset

    I'm not an Acer employee.
  • robyncharisse
    robyncharisse Member Posts: 5 New User

    I thought it's a hardware issue too. But sometimes, the camera is working fine (both front and rear). Maybe I'll try doing a reset. Thanks!

  • Jobelle
    Jobelle Member Posts: 2 New User
    Hi, I have the same problem with my phone right now. can u help me fix this? I can't bare it bcoz I love making selfie.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try a factory reset (backup your personal data first)

     

    settings/ backup & reset - factory data reset

    I'm not an Acer employee.
  • robyncharisse
    robyncharisse Member Posts: 5 New User

    Hi, Jobelle. I have fixed the problem by freeing my internal storage. It worked for me. Now my camera is working fine again.

  • Jobelle
    Jobelle Member Posts: 2 New User
    i already did but still it doesnt work. now i cant even open it. it always said "camera unfortunately stop" and i already called the service provider . they say its not under the warranty. i have to pay extra to fix it. ????????
  • alvinrheybrioso
    alvinrheybrioso Member Posts: 1 New User

    Same problem of my phone, is there a solution on this problem? I already reset my phone also. Thank you for answering. GOD BLESS

  • Fhuller
    Fhuller Member Posts: 1 New User
    Flipped camera, only front camera is working but it is flipped.. problem solved by just updating my acer liquid zest.. go to playstore--- my apps--- acer liquid home-. Then update... like my comment if it works with your phone also.. thanks
  • yna
    yna Member Posts: 1 New User
    Fhuller said:
    Flipped camera, only front camera is working but it is flipped.. problem solved by just updating my acer liquid zest.. go to playstore--- my apps--- acer liquid home-. Then update... like my comment if it works with your phone also.. thanks
    IT DOESN'T WORK

  • Jhefoy
    Jhefoy Member Posts: 1 New User
    What's the real solution here? How to really fix this problem?!