Built in HDMI port not working

adven7
adven7 Member Posts: 14

Tinkerer

edited March 2023 in 2016 Archives

the Aspire xc-710 come with botg HDMI and DVI port. It was working fine with two monitor until today. The DVI port goes blank and had changed cable as well as swap the monitor, the problem lies with the DVI port at the graphic card not signal. What can I do?

 

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    This will require repair to resolve this issue. Please contact Acer support for your location from contact info posted here:

     

    https://www.acer.com/worldwide/

  • adven7
    adven7 Member Posts: 14

    Tinkerer

    The repair done and the problem still exist the DVI port still not working.

     

    The repairman uninstall and delete all the graphic driver and re-install with a new driver from the network and it's works.

     

    The problem is not in the hardware but MS patches overwrite some of the driver and need to -re-install back the old drivers.

     

    Problem solved. 

     

    Thank you