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Built in HDMI port not working

adven7adven7 Posts: 13Member

Tinkerer

the Aspire xc-710 come with botg HDMI and DVI port. It was working fine with two monitor until today. The DVI port goes blank and had changed cable as well as swap the monitor, the problem lies with the DVI port at the graphic card not signal. What can I do?

 

FAQ & Answers

  • Acer-MaryAcer-Mary Posts: 871Acer Crew

    Acer Crew

    This will require repair to resolve this issue. Please contact Acer support for your location from contact info posted here:

     

    https://www.acer.com/worldwide/

  • adven7adven7 Posts: 13Member

    Tinkerer

    The repair done and the problem still exist the DVI port still not working.

     

    The repairman uninstall and delete all the graphic driver and re-install with a new driver from the network and it's works.

     

    The problem is not in the hardware but MS patches overwrite some of the driver and need to -re-install back the old drivers.

     

    Problem solved. 

     

    Thank you

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