Examples: Monday, today, last week, Mar 26, 3/26/04

Acer Aspire 8930 touchpad scroll up/down doesn´t work.

KlasseKlasse Posts: 7Member

Acer Aspire 8930 touched scroll up/down dosn´t work, I´ve got Windows 10 installed is that a problem?

Best Answer

  • KlasseKlasse Posts: 7
    Accepted Answer
    Ok thank's for your support. Now I at least wont do some more brainactivities on this problem???? Proberbly I just will live with this minor problem????
    Once again thank you, big time!????????????????????????

FAQ & Answers

  • JackEJackE Posts: 14,935ACE Trailblazer

    Check device mgr for any driver issues. If it finds any, right click on the device and let windows search for an updated driver. Jack E/NJ

  • KlasseKlasse Posts: 7Member
    I can't found any specific mgr for the touchpad but the mgr for the mouse have no signs of problem.
    Should there be a specific for touchpad?
    K
  • JackEJackE Posts: 14,935ACE Trailblazer

    Go to control panel. Search "mouse". Click on mouse settings. What do you see?

     

    Jack E/NJ

     

  • KlasseKlasse Posts: 7Member
    There is only settings for HID-mouse and PS/2 Compatible mouse. Both is working correctly due to status.
  • JackEJackE Posts: 14,935ACE Trailblazer

    Go back to control panel mouse settings. Also open up device mgr and  click on the Human Interface and Mouse directories. What disappears & what re-appears when you temporarily disconnect & re-connect your external mouse?

     

    Jack E/NJ

  • KlasseKlasse Posts: 7Member
    I haven't had an external mouse connected. When I connected one there was appearing one new textline under Mouse directories and three textlines under HID.
  • JackEJackE Posts: 14,935ACE Trailblazer

    OK, try this without an external mouse. Open device manager again. Click on the Mice directory. Right click on each device shown to update driver. Allow windows to automatically search for the best driver. Do the same thing for the Human Interface directory. Windows may decide the best drivers are already installed. If so, there may be additional steps possible to get scrolling active again.

     

    Jack E/NJ

  • KlasseKlasse Posts: 7Member
    Ok I'll do that. Shouldn't be an ikon for the touchpad?
  • JackEJackE Posts: 14,935ACE Trailblazer

    Sometimes an icon appears in the taskbar, sometimes not. Depends on the driver installation program. Your touchpad seems to be at least partially activated by a generic Win10 mouse driver. If there are any Win10 updates available, the system should find them as outlined above. Jack E/NJ  

  • KlasseKlasse Posts: 7Member

    Nop it will not work :-(

  • JackEJackE Posts: 14,935ACE Trailblazer

    Your touchpad is an older Synaptics model TM-00372-012 for which a specific Win10 driver is apparently not yet available. Unfortunately, these kinds of device issues are often encountered when changing the original factory-installed operating system. It's possible that future Win10 updates will fix this limited touchpad functionality in your case. But for now your options are to either use an external USB mouse with scrolling capabilities or re-set your machine to the original factory-installed WinVista or Win7 while saving your data. If it were my machine, I'd chose to buy a wireless USB mouse for $20 rather than deal with the hassle of trying to recover all my Win7 or WinVista settings just before I decided to try Win10. Jack E/NJ

     

  • KlasseKlasse Posts: 7Member
    Accepted Answer
    Ok thank's for your support. Now I at least wont do some more brainactivities on this problem???? Proberbly I just will live with this minor problem????
    Once again thank you, big time!????????????????????????
  • JackEJackE Posts: 14,935ACE Trailblazer

    Your welcome. But sorry that the solution to this annoying touchpad issue wasn't more satisfying. Perhaps a better fix will become available in either a future Win10 or Synaptics software driver update. Jack E/NJ  

Sign In or Register to comment.

Who's Online204

Acer-Jose
Acer-Jose
Afeca
Afeca
Aldereon
Aldereon
Cyriix
Cyriix
davelaw56
davelaw56
ervinako
ervinako
Jack22
Jack22
Kno63
Kno63
Kruno
Kruno
laurent_14
laurent_14
lovelyacular
lovelyacular
+193 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.