Acer aspire E5-575g53re have installed windows 7 but usb only works before startup.

GunnerGunner Member Posts: 5

Have installed windows 7 x64 but no usb is working after startup. The unknown device hardware lds is:

 

IUSB3\ROOT_HUB30&VID_8086&PID_9D2F&REV_0021&SID_10941025
IUSB3\ROOT_HUB30&VID_8086&PID_9D2F&REV_0021
IUSB3\ROOT_HUB30&VID_8086&PID_9D2F

 

I have tryed to install the ubs 3,0_intel  but got the    This computer does not meet the minimum requirements

for installing this software.

 

Best Answer

FAQ & Answers

  • GunnerGunner Member Posts: 5

    Hello Ironfly.

     

    Thanks for your time and effort.

    I got the same : your system does not meet the minimum requirements....

    then i went to device manager and pressed update driver and pointed to the folder, that did the trick and the unit was installed, the usb's are all working fine now

    but i got the "blue screen of death" when i tryed to uncheck a box in "bluetooth" and the same thing keeps happening every time i do so.

  • IronFlyIronFly ACE Posts: 18,410 Trailblazer

    that's another issue to be honest, not USB 3 related.

     

    download this tool, whocrashed:
    http://www.resplendence.com/download/whocrashedSetup.exe

    before running it, browse to C:\windows\minidump
    delete all files apart the first 2-3 files (newest)
    then install whocrashed and run it
    click on Analyze
    report here the result.

    I'm not an Acer employee.
  • GunnerGunner Member Posts: 5

    The bluetooth was not installed before, it was installed when the driver for the unknown device was installed.

     

    here is the results of the whocrashed analyze:

     

    On Thu 27-10-2016 16:11:45 your computer crashed
    crash dump file: C:\Windows\Minidump\102716-11824-01.dmp
    This was probably caused by the following module: iusb3xhc.sys (iusb3xhc+0x4F470)
    Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF880032C3470, 0xFFFFF8800B037328, 0xFFFFF8800B036B80)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\Windows\system32\drivers\iusb3xhc.sys
    product: USB 3.0 Device Driver
    company: Intel Corporation
    description: Intel(R) USB 3.0 eXtensible Host Controller Driver
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iusb3xhc.sys (Intel(R) USB 3.0 eXtensible Host Controller Driver, Intel Corporation).
    Google query: Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

     

    On Thu 27-10-2016 16:11:45 your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: iusb3xhc.sys (iusb3xhc+0x4F470)
    Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF880032C3470, 0xFFFFF8800B037328, 0xFFFFF8800B036B80)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    file path: C:\Windows\system32\drivers\iusb3xhc.sys
    product: USB 3.0 Device Driver
    company: Intel Corporation
    description: Intel(R) USB 3.0 eXtensible Host Controller Driver
    Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iusb3xhc.sys (Intel(R) USB 3.0 eXtensible Host Controller Driver, Intel Corporation).
    Google query: Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

     

    On Thu 27-10-2016 15:05:02 your computer crashed
    crash dump file: C:\Windows\Minidump\102716-11840-01.dmp
    This was probably caused by the following module: iusb3xhc.sys (iusb3xhc+0x4F470)
    Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8800326F470, 0xFFFFF88003793328, 0xFFFFF88003792B80)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\Windows\system32\drivers\iusb3xhc.sys
    product: USB 3.0 Device Driver
    company: Intel Corporation
    description: Intel(R) USB 3.0 eXtensible Host Controller Driver
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iusb3xhc.sys (Intel(R) USB 3.0 eXtensible Host Controller Driver, Intel Corporation).
    Google query: Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

     

     

  • GunnerGunner Member Posts: 5

    Bsod on installation.

     

    Here is the whocrashed analyse :

     

    On Thu 27-10-2016 17:44:55 your computer crashed
    crash dump file: C:\Windows\Minidump\102716-13681-01.dmp
    This was probably caused by the following module: iusb3xhc.sys (iusb3xhc+0x4F470)
    Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF880032CA470, 0xFFFFF8800379A328, 0xFFFFF88003799B80)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
    file path: C:\Windows\system32\drivers\iusb3xhc.sys
    product: USB 3.0 Device Driver
    company: Intel Corporation
    description: Intel(R) USB 3.0 eXtensible Host Controller Driver
    Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iusb3xhc.sys (Intel(R) USB 3.0 eXtensible Host Controller Driver, Intel Corporation).
    Google query: Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

     

    On Thu 27-10-2016 17:44:55 your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: iusb3xhc.sys (iusb3xhc+0x4F470)
    Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF880032CA470, 0xFFFFF8800379A328, 0xFFFFF88003799B80)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    file path: C:\Windows\system32\drivers\iusb3xhc.sys
    product: USB 3.0 Device Driver
    company: Intel Corporation
    description: Intel(R) USB 3.0 eXtensible Host Controller Driver
    Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iusb3xhc.sys (Intel(R) USB 3.0 eXtensible Host Controller Driver, Intel Corporation).
    Google query: Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

     

     

     

  • IronFlyIronFly ACE Posts: 18,410 Trailblazer
    Answer ✓

    is windows 7 updated?

     

    have you installed Intel chipset drivers?

     

    run the Intel drivers update software and check about any update or specific drivers:

    http://www.intel.com/content/www/us/en/support/detect.html

    I'm not an Acer employee.
  • GunnerGunner Member Posts: 5

    Thanks alot Ironfly i think that did the trick no more Bsod.

     

    You really saved my day and i would give you 2 tumbs up (one for each hand) but it would only let me give you 1.

    your the best keep up the good work !

     

     

  • IronFlyIronFly ACE Posts: 18,410 Trailblazer

    You welcome. Smiley Happy

    I'm not an Acer employee.
  • hnaw97hnaw97 Member Posts: 1

    what was the trick? i have same problem.

    was windows update or what?

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