Acer aspire E5-575g53re have installed windows 7 but usb only works before startup.

Gunner

Have installed windows 7 x64 but no usb is working after startup. The unknown device hardware lds is:

 

IUSB3\ROOT_HUB30&VID_8086&PID_9D2F&REV_0021&SID_10941025
IUSB3\ROOT_HUB30&VID_8086&PID_9D2F&REV_0021
IUSB3\ROOT_HUB30&VID_8086&PID_9D2F

 

I have tryed to install the ubs 3,0_intel  but got the    This computer does not meet the minimum requirements

for installing this software.

 

IronFly

is windows 7 updated?

 

have you installed Intel chipset drivers?

 

run the Intel drivers update software and check about any update or specific drivers:

http://www.intel.com/content/www/us/en/support/detect.html

IronFly

have you tried these drivers?

http://global-download.acer.com/GDFiles/Driver/USB%203.0/USB%203.0_Intel_2.5.0.19_W7x64_A.zip?acerid=635276811420479405&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E1-572G&OS=711&LC=en&BC=ACER&SC=PA_6

Gunner

Hello Ironfly.

 

Thanks for your time and effort.

I got the same : your system does not meet the minimum requirements....

then i went to device manager and pressed update driver and pointed to the folder, that did the trick and the unit was installed, the usb's are all working fine now

but i got the "blue screen of death" when i tryed to uncheck a box in "bluetooth" and the same thing keeps happening every time i do so.

IronFly

that's another issue to be honest, not USB 3 related.

 

download this tool, whocrashed:
http://www.resplendence.com/download/whocrashedSetup.exe

before running it, browse to C:\windows\minidump
delete all files apart the first 2-3 files (newest)
then install whocrashed and run it
click on Analyze
report here the result.

Gunner

The bluetooth was not installed before, it was installed when the driver for the unknown device was installed.

 

here is the results of the whocrashed analyze:

 

On Thu 27-10-2016 16:11:45 your computer crashed
crash dump file: C:\Windows\Minidump\102716-11824-01.dmp
This was probably caused by the following module: iusb3xhc.sys (iusb3xhc+0x4F470)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF880032C3470, 0xFFFFF8800B037328, 0xFFFFF8800B036B80)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\iusb3xhc.sys
product: USB 3.0 Device Driver
company: Intel Corporation
description: Intel(R) USB 3.0 eXtensible Host Controller Driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iusb3xhc.sys (Intel(R) USB 3.0 eXtensible Host Controller Driver, Intel Corporation).
Google query: Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

 

On Thu 27-10-2016 16:11:45 your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: iusb3xhc.sys (iusb3xhc+0x4F470)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF880032C3470, 0xFFFFF8800B037328, 0xFFFFF8800B036B80)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\iusb3xhc.sys
product: USB 3.0 Device Driver
company: Intel Corporation
description: Intel(R) USB 3.0 eXtensible Host Controller Driver
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iusb3xhc.sys (Intel(R) USB 3.0 eXtensible Host Controller Driver, Intel Corporation).
Google query: Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

 

On Thu 27-10-2016 15:05:02 your computer crashed
crash dump file: C:\Windows\Minidump\102716-11840-01.dmp
This was probably caused by the following module: iusb3xhc.sys (iusb3xhc+0x4F470)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8800326F470, 0xFFFFF88003793328, 0xFFFFF88003792B80)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\iusb3xhc.sys
product: USB 3.0 Device Driver
company: Intel Corporation
description: Intel(R) USB 3.0 eXtensible Host Controller Driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iusb3xhc.sys (Intel(R) USB 3.0 eXtensible Host Controller Driver, Intel Corporation).
Google query: Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

 

 

IronFly

ok USB3 drivers issue:

try this:

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-Intel-8-9-100-Series-and-Intel-C220-C610-Chipset-Family?product=65855

 

 

Gunner

Bsod on installation.

 

Here is the whocrashed analyse :

 

On Thu 27-10-2016 17:44:55 your computer crashed
crash dump file: C:\Windows\Minidump\102716-13681-01.dmp
This was probably caused by the following module: iusb3xhc.sys (iusb3xhc+0x4F470)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF880032CA470, 0xFFFFF8800379A328, 0xFFFFF88003799B80)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\iusb3xhc.sys
product: USB 3.0 Device Driver
company: Intel Corporation
description: Intel(R) USB 3.0 eXtensible Host Controller Driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iusb3xhc.sys (Intel(R) USB 3.0 eXtensible Host Controller Driver, Intel Corporation).
Google query: Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

 

On Thu 27-10-2016 17:44:55 your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: iusb3xhc.sys (iusb3xhc+0x4F470)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF880032CA470, 0xFFFFF8800379A328, 0xFFFFF88003799B80)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\iusb3xhc.sys
product: USB 3.0 Device Driver
company: Intel Corporation
description: Intel(R) USB 3.0 eXtensible Host Controller Driver
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iusb3xhc.sys (Intel(R) USB 3.0 eXtensible Host Controller Driver, Intel Corporation).
Google query: Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

 

 

 

IronFly

is windows 7 updated?

 

have you installed Intel chipset drivers?

 

run the Intel drivers update software and check about any update or specific drivers:

http://www.intel.com/content/www/us/en/support/detect.html

Gunner

Thanks alot Ironfly i think that did the trick no more Bsod.

 

You really saved my day and i would give you 2 tumbs up (one for each hand) but it would only let me give you 1.

your the best keep up the good work !

 

 

IronFly

You welcome.

hnaw97

what was the trick? i have same problem.

was windows update or what?