Aspire E 15 Touch Pad problem

rogerdub · June 2015

I am a new owner of an Aspire E 15. ES-571-58FP Not happy with the touch pad. Sometimes it stops responding to “taps”, then I have to press harder to get it to “Click”. Other times it causes the cursor to jump to strange locations with just the slightest touch.

Device Manager under Human Interface Devices - says I have an HID-compliant touch pad. Properties shows the driver is from Microsoft dated 6/21/2006 version: 6.3.9600.17041.

How can a driver from 2006 apply to hardware in 2015?

When I look at Driver details, it says: “No driver files are required or have been loaded for this device.”

Yet when I look up my drivers at ACER (after entering my Serial Number) – it shows two touchpad drivers:

TouchPad ELANTECH Touchpad Driver 11.6.24.209 124.3 MB 2014/12/18

TouchPad Synaptics Touchpad Driver 17.0.6.21 203.7 MB 2014/10/24

So I am confused. I think I should install one of these two drivers, but have no clue as to which one.

Can someone help me? Thanks

GuruAid-CS · June 2015

In this case, you can click on the following link and download vendor detection tool. Run the .exe file and check if that displays the name of your touchpad vendor:
http://global-download.acer.com/FilesDownload/HWID/HWVendorDetection.exe

If it does, you can download the suitable touchpad driver for your Windows version accordingly from Acer website.

If the issue still persists, you are advised to contact Acer support through the following link for further assistance:
http://us.acer.com/ac/en/US/content/service-contact

Hope this will help you.

rogerdub · June 2015

I tried your Vendor Hardware Detection link. It only showed one item under the heading "Category" - it listed "LAN" with a vendor "Realtek". There was no mention of the touchpad.

brummyfan2 · June 2015

What does it say under Mice and touch in Device manager?

Capture 100.JPG

Aquila10 · June 2016

I have an Acer Aspire ES15 that I have only had for a lttle less than a year. The touchpad does not work at all... I have tried resetting the laptop, updated, uninstalled/reinstalled and nothing works! Now its coming up with install the ELAN TOUCHPAD 11.15.0.18_X64 and I have had no luck in finding anywhere that can help me get or install it!.... totally driving me absolutely bonkers! someone help please befor I smash this laptop against the wall...