Aspire E 15 Touch Pad problem

rogerdub

I am a new owner of an Aspire E 15.  ES-571-58FP   Not happy with the touch pad. Sometimes it stops responding to “taps”, then I have to press harder to get it to “Click”. Other times it causes the cursor to jump to strange locations with just the slightest touch.

 

Device Manager under Human Interface Devices - says I have an HID-compliant touch pad. Properties shows the driver is from Microsoft dated 6/21/2006  version: 6.3.9600.17041. 

How can a driver from 2006 apply to hardware in 2015?

 

When I look at Driver details, it says: “No driver files are required or have been loaded for this device.”

 

Yet when I look up my drivers at ACER (after entering my Serial Number) – it shows two touchpad drivers:

 

TouchPad         ELANTECH    Touchpad Driver          11.6.24.209     124.3 MB        2014/12/18     

TouchPad         Synaptics          Touchpad Driver          17.0.6.21         203.7 MB        2014/10/24     

 

So I am confused. I think I should install one of these two drivers, but have no clue as to which one.

 

Can someone help me?  Thanks

GuruAid-CS

In this case, you can click on the following link and download vendor detection tool. Run the .exe file and check if that displays the name of your touchpad vendor:
http://global-download.acer.com/FilesDownload/HWID/HWVendorDetection.exe

 

If it does, you can download the suitable touchpad driver for your Windows version accordingly from Acer website.

If the issue still persists, you are advised to contact Acer support through the following link for further assistance:
http://us.acer.com/ac/en/US/content/service-contact

 

Hope this will help you.