ASPIRE 5750G Windows 10 LAN driver issue

kreedz94
kreedz94 Member Posts: 5 New User

Hello there,

 

I am having some issues finding a compatible LAN driver for my aspire 5750G on windows 10.

Whilst connected with a LAN cable, the first time I boot up my laptop or after restarting the adapter, internet works. It gives me an IP and everything. But as soon as I start browsing, I lose the connection to the gateway.

I've tried all the possible methods of fixing this. Tested with a different router, disabled ipv6, disabled dhcp on the router and set up a static IP and gateway + everything else that I could find on Google. Nothing works. I tried to install the windows 7 lan driver from the acer support website but unfortunately it throws the following error: "This device cannot start. (Code 10)" even with compatibility settings.

Did any of you came across this issue? If so, could you please share the resolution with me?

 

Thanks in advance!

Alex

 

 

 

 

 

 

 

Best Answer

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    check under Device manager, your ethernet lan model and then have a look if it matches the one from Broadcom website:

    https://www.broadcom.com/support/ethernet-nic-netxtreme-i-desktop-mobile

     

    then download the driver available and install it.

    I'm not an Acer employee.
  • kreedz94
    kreedz94 Member Posts: 5 New User

     I m not sure what exactly should I check. Screencap below:

    https://postimg.org/image/uernccm51/

     

  • kreedz94
    kreedz94 Member Posts: 5 New User

    Host Name: DESKTOP-BE6EPRQ
    OS Name: Microsoft Windows 10 Pro
    OS Version: 10.0.14393 N/A Build 14393
    OS Manufacturer: Microsoft Corporation
    OS Configuration: Standalone Workstation
    OS Build Type: Multiprocessor Free
    Registered Owner: Windows User
    Registered Organization:
    Product ID: ************
    Original Install Date: 8/11/2016, 11:22:45 AM
    System Boot Time: 9/15/2016, 10:14:25 AM
    System Manufacturer: Acer
    System Model: Aspire 5750G
    System Type: x64-based PC
    Processor(s): 1 Processor(s) Installed.
    [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~2501 Mhz
    BIOS Version: Acer V1.21, 8/9/2012
    Windows Directory: C:\Windows
    System Directory: C:\Windows\system32
    Boot Device: \Device\HarddiskVolume1
    System Locale: en-us;English (United States)
    Input Locale: en-us;English (United States)
    Time Zone: (UTC+02:00) Athens, Bucharest
    Total Physical Memory: 8,044 MB
    Available Physical Memory: 4,424 MB
    Virtual Memory: Max Size: 9,324 MB
    Virtual Memory: Available: 5,618 MB
    Virtual Memory: In Use: 3,706 MB
    Page File Location(s): C:\pagefile.sys
    Domain: WORKGROUP
    Logon Server: \\DESKTOP-BE6EPRQ
    Hotfix(s): 3 Hotfix(s) Installed.
    [01]: KB3176936
    [02]: KB3188128
    [03]: KB3189866
    Network Card(s): 2 NIC(s) Installed.
    [01]: Broadcom 802.11n Network Adapter
    Connection Name: Wi-Fi
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    IP address(es)
    [01]: 192.168.1.3
    [02]: fe80::7c8a:318a:1771:42d4
    [03]: 2a02:2f0e:d2a0:1064:62d8:19ff:fe84:658b
    [02]: Broadcom NetLink (TM) Gigabit Ethernet
    Connection Name: Ethernet
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    IP address(es)
    [01]: 192.168.1.4
    [02]: fe80::dd4d:b274:d32d:a92
    [03]: 2a02:2f0e:d2a0:1064:11a6:a32d:e792:6b2b
    [04]: 2a02:2f0e:d2a0:1064:dd4d:b274:d32d:a92
    Hyper-V Requirements: VM Monitor Mode Extensions: Yes
    Virtualization Enabled In Firmware: Yes
    Second Level Address Translation: Yes
    Data Execution Prevention Available: Yes

     

    [edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    https://www.broadcom.com/support/ethernet-nic-netxtreme-i-desktop-mobile

    second link, click on the left arrow, accept and download then install it.

     

    i noticed you have 2 yellow exclamation mark on device manager...

     

    double click on it
    choose "Details" tab
    from dropdown menu, select HardwareIDs
    click on the first value and copy/paste it here

    I'm not an Acer employee.
  • kreedz94
    kreedz94 Member Posts: 5 New User

    that yellow sign is from the touchpad driver, i'll download the driver in a bit and let you know of the outcome, thanks!

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    If still having a problem, try opening a DOS box (CMD.EXE) and enter "ipconfig/all" (without the quotes). Can post all but of most interest is the section under "Ethernet adapter...".

  • kreedz94
    kreedz94 Member Posts: 5 New User

    It actually works, thanks very much man, really appreciate!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    You welcome.
    I'm not an Acer employee.