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I own an Acer V3-371 HV laptop since 1.5 years now. I am very satisfied with the product, but last night the keyboard stopped working properly, parts of the keys are broken: w r t u o p x backspace del 1 4 6 8 0 ~ = ] ' win and fn.
A while ago I upgraded the ram from 4 to 8 GB, and replaced the thermal paste (since temperatures were rising), so I know how to open the laptop. I first thought that maybe the connecting plastic cable from the keyboard to the motherboard might be damaged, so I opened the laptop, but I could not see any damage on the connector. I also couldn't see any other damage to the keyboard and elsewhere inside the laptop. Does anyone have an idea what may have caused the malfunction of these keys? And how I can solve this issue?
I prefer fixing it myself, rather than sending the laptop in, because I need it for work, and since I opened the laptop myself already (for upgrading ram and thermal paste), I am afraid Acer will not apply warranty, leading to a high repair bill.
I found a replacement top cover on ebay, because I think it will be impossible to separate the keyboard from the cover, since it is 'welded' on with plastic dots. But before buying that I would like to know for sure that that part is broken, not something else. Is there any way I can test this?
Thanks in advance for your time/effort!