Hi, Acer Aspire E15 E51-511-C7PH worked fine for a year, now powers off after a few minutes or secs

Hi, I was able to do the battery report, the design capacity is 53,352 mWh

full capacity is 54,644 mWh. Recent usage shows multiple active/suspended from 1 sec to 6 min.

Battery duration, capacity history and life estimated are empty tables, in each case there is a “ –“.

(I kept yhe laptop plugged in, never on battery).

I was not able to do the Microsoft Safety Scanner, just as I started, the scan laptop shut off.

I did the reset to factory settings two days ago and all files and apps have been deleted,

If any virus, it must have been deleted too.

I tried to restart, but it didn’t work anymore, not even for a second, looks like there’s no more I can do,

will go to a repair shop, see if it’s worth repairing or shop for a new one.

Thank you for your help, I much appreciate the links you sent, they are very useful.

Now I know I should have let the battery discharge to 30% at least once per month.

Hi, I do not remember very well the order, but this are the things I did:

I reset it to factory settings, removed windows 10, went back to windows 8. I think the problem started a few days  after updating to windows 10. Could have been just a coincidence, but I will never upgrade again.

It's also possible that there was a virus and it was removed.

I set it aside for a week, battery removed. After that week, I just tried one more time and I was surprised to see it was working. I removed Comodo antivirus, replaced it with Bitdefender (free antivirus), I believe Comodo was not doing a good job, but Bitdefender does. If you say it stops your Norton, than it must be a virus. 

I  keep the laptop on a small table covered with a tablecloth, I removed the tablecloth, and  I care to undust the table every few days. I used the vacuum cleaner to vacuum (at low intensity) the back of the laptop, in case there would be any dust or lint on the fan that caused overheating.

Also, now, when it turns to sleep and the left blue led is off, I wake up the laptop by touching the pad, the blue led turns on and then the screen turns on. Before, I used to press the on/off button to wake it up, now I use the start button only to start it. The battery is fine, I never replaced it. I use the laptop every evening and it's still permanently plugged in, I never use it on battery. I believed in January that I damaged the laptop by keeping it permanently plugged in, but it was not this one the reason.  It works fine and I didn't go to repair shop. I have no idea what happened and how it started again to work well. About a month ago it was not connecting to internet, I used the restore system function and it worked well again. I believe it was a virus.

Acer is a very robust machine, this is a second Acer laptop I have, my first one is 10 years old and still works very well. I also have a 15 years old Acer monitor still working perfectly. I don't think your laptop is broken, could be a virus, or something in the settings if you changed them recently. If you can start it long enaugh to reset it to factory settings, clean the viruses and the dust, it should be fine. I know how frustrating it is, keep trying, good luck!