Acer Aspire Switch 12 repeated keystrokes

mouz_biz
mouz_biz Member Posts: 4 New User
in 2016 Archives

Hello,

 

I'm having problem with my keyboard. When I start pressing some keys on the keyboard, letter "w" keeps on pressing/typing on screen even i didn't press it. The letter "w" key is not even stuck. When I press escape key it stops typing on screen. On-screen keyboard seems fine.

 

I have scan my laptop with Kaspersky, Avira and Trend Micro Housecall and all comes clean. It's the 3rd day that can't use my laptop because of this problem.

 

Yeng

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,322 Trailblazer

    Hello,

     

    Have you tried this:

     

    1. Shut down your laptop

    2. Disconnect the AC adapter

    3. Wait few minutes

    4. Follow this procedure

    Note: The battery reset pinhole is marked with this symbol AC-BRP on the bottom of the laptop.

    France
  • mouz_biz
    mouz_biz Member Posts: 4 New User

    @ ACE_laurent_14

     

    - Yes sir, since this is my 4th day since the problem started. so everytime I open my laptop same problem occur. No hardware problems either when i scan for hardware changes in the device manager. the driver is already upto date also. My laptop is a year and a month old and i only used it every night for 2~4 hours average.

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi mouz_biz,

     

    Out of curiousity is it possible to test with an external keyboard? My first instict is that there may be a hardware problem with the keyboard itself and the W key is somehow making contact.

     

    Cory

  • mouz_biz
    mouz_biz Member Posts: 4 New User

    I bought and external keyboard and yes its working.

     

    Any instruction to fix this on my own? I couldn't find any Acer service center here in Morocco.

     

    The W key if press doesnt work. If i press certain keys the repeated W keystrokes doesnt work only on some keys that when I press the infinite keystrokes kicks in.

     

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