My Iconia W4-820 refuses to boot... I think Windows is corrupt or missing.

LeeH
LeeH Member Posts: 5

Tinkerer

I'm planning to sell my tablet to my son, so I started a system reset. Not sure exactly what happened, though I may have selected the return to a previous version of Windows. Now the device will not boot...after flashing the Acer screen, it goes blank.

 

I have tried several things:

 

1. Tried installing a USB that (I believe) has both 32 and 64 bit Windows 10, downloaded with Microsoft Media Creation Tool. No joy.

2. Created a fresh USB with Media Creation Tool. No joy, again.

3. I've tried several repair options using these tools. A couple of times I have reached the point where Windows complains it can't boot and offers advanced options. When I finally reach the point where I can boot from the USB drive and receive a screen that offers to install Windows, the touch screen becomes entirely unresponsive so I can't choose the option to continue with the install.

4. I have attempted to boot from the Windows 8.1 recovery DVD I received with the device. The DVD spins and I can hear and feel the head seeking, but the Acer logo remains on the screen and finally goes blank.

 

Late last night I made an ISO of the recovery DVD and used Rufus to make a bootable USB of it, but by then it was too late to try it, so it will have to wait until this evening when I get home from work.

 

I've installed and reinstalled Windows 10 a couple of times on this tablet (it's been something of a testbed/experimental device for me) and never had a problem remotely like this.

 

Is there anything else I can try, or something I'm missing? Is it possible to try to boot from the SD card slot (I don't see that option in the boot options).

 

 

Best Answer

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Answer ✓

    I think it likely you are going to want to put a USB hub on so you can boot from USB and have a physical keyboard. And no, you can't boot from SD cards.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Answer ✓

    I think it likely you are going to want to put a USB hub on so you can boot from USB and have a physical keyboard. And no, you can't boot from SD cards.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • LeeH
    LeeH Member Posts: 5

    Tinkerer

    Thanks so much! I was afraid of this, because we literally have no USB keyboards in the house (we're all pretty much laptop users). However, I'm happy to say the flash drive I burned from the Acer recovery DVD ISO image booted perfectly and the tablet is now waiting for my son to set up Windows 8.1 on it. I still can't figure out why my Windows 10 flash drives wouldn't boot, but at least the tablet is no longer a brick.

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Ah, good. At least you are up...

     

    When I need a spare keyboard I hit the thift shops, you can usually find a selection for well under $5.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.