JOIN OUR RANKS
Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear.
BCCODE 124 on Acer Aspire 5750
TammyM
Posts: 8Member
I've checked out the forums fairly throughly but I still am not having any luck.
Right now I'm installing the WDK so I can decipher the minidmp so I'll add that shortly.
I'm running a Aspire 5750. Windows 7 64-bit, Intel i5 2450M, 8 gb Dual Channel DDR3 @532 Mhz (7-7-7-20), ACER JE50_HR mobo, 232 WD hard drive.
I bought it second hand - I'm experienced enough that pulling parts and testing things doesn't bother me but this has me stumped.
When ever I stream video (and less often download software) it crashes with a 124 BSOD which generally means heat, overclocking instability or damaged hardware.
The fan wasn't working right - so I thought easy fix - replace the fan, clean everything up and redo the thermal paste.
Still happened.
So now it gets more problematic.
Stress tested the GPU with FurMark - 20 mins - no crashes.
Stress tested the CPU with Prime95 - 45 mins - no crashes/no errors/no warnings.
Temperature never goes above 70.
'Disabled' Turbo by setting the power for the processor to less than 100%. Still happens.
Chkdsk (this is a fresh Windows install with nothing more than Chrome and some windows updates added) - hard disk comes back clean instantly. (I'll be replacing this in the future anyway with a 2TB M9T Samsung)
Memory test - had an 8 gig sodimm in it to begin with. It was not 1066 and only one. This tested out with an error in the first pass. I thought AH HAH got you. So I replaced it with the exact memory this beast calls for. Two sodimms - 4 gig each. So that everything is optimal. Did a memtest - all is good. Nope still crashes.
So do I try to replace the HD? Or give up and replace the mobo? Or wait til the WDK downloads (which caused me to crash a few minutes ago.) The fact that it crashes when I'm downloading or streaming makes me think it's the harddrive in spite of it testing clean.
Right now I'm unemployed so the unhelpful suggestion of buying a new laptop (as the parts I'd need are way less than a new laptop would be) isn't needed, 
0
Who's Online134
Acer-Harvey
HaderMP
KishanMurthy
MaClane
Migimara
nicomunet
NiteOwl65
pabloeul
Soulr
tux_peng
Join in, share your experience!
It looks like you're new here. If you want to get involved, click one of these buttons!
New Here?
So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.
FAQ & Answers
Update: I think it may be the HD. Was running the extended test through WD diagnostic and after 41 mins it crashed with that BSOD. Near the end of the diagnostic. Hmmm... Appears a new HD is in order.
It was missing the driver for the Broadcom LAN - so I installed that. Still no success.
Crashed during WDK download (2nd time), when Line chat is running and any type of streaming.
Doesn't crash during stress testing - though I may run it over night tonight.
Without the WDK I can't even get a peak at what the mini dump says.
Any suggestions?
CRASH DUMP ANALYSIS:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800841c028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000100402, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 7601.19160.amd64fre.win7sp1_gdr.160211-0600
SYSTEM_MANUFACTURER: Acer
SYSTEM_PRODUCT_NAME: Aspire 5750
SYSTEM_VERSION: V1.21
BIOS_VENDOR: Acer
BIOS_VERSION: V1.21
BIOS_DATE: 08/09/2012
BASEBOARD_MANUFACTURER: Acer
BASEBOARD_PRODUCT: JE50_HR
BASEBOARD_VERSION: Base Board Version
DUMP_TYPE: 2
BUGCHECK_P1: 0
BUGCHECK_P2: fffffa800841c028
BUGCHECK_P3: b2000000
BUGCHECK_P4: 100402
BUGCHECK_STR: 0x124_GenuineIntel
CPU_COUNT: 4
CPU_MHZ: 9be
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 2a
CPU_STEPPING: 7
CPU_MICROCODE: 6,2a,7,0 (F,M,S,R) SIG: 25'00000000 (cache) 25'00000000 (init)
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: chrome.exe
CURRENT_IRQL: f
ANALYSIS_SESSION_HOST: ACER-PC
ANALYSIS_SESSION_TIME: 03-28-2016 01:45:53.0135
ANALYSIS_VERSION: 10.0.10586.567 amd64fre
STACK_TEXT:
fffff800`00ba6a98 fffff800`02e15a3b : 00000000`00000124 00000000`00000000 fffffa80`0841c028 00000000`b2000000 : nt!KeBugCheckEx
fffff800`00ba6aa0 fffff800`02fda1a3 : 00000000`00000001 fffffa80`0801d820 00000000`00000000 fffffa80`0801d870 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba6ae0 fffff800`02e15700 : 00000000`00000728 fffffa80`0801d820 fffff800`00ba6e70 fffff800`00ba6e00 : nt!WheaReportHwError+0x263
fffff800`00ba6b40 fffff800`02e15052 : fffffa80`0801d820 fffff800`00ba6e70 fffffa80`0801d820 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba6c90 fffff800`02e14f0d : 00000000`00000004 00000000`00000001 fffff800`00ba6ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba6cd0 fffff800`02e08e88 : 00000000`0000001e 00000000`0042abf0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`00ba6d00 fffff800`02ebe96c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`00ba6d30 fffff800`02ebe7d3 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba6e70 00000000`63e83756 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`0042ab40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x63e83756
STACK_COMMAND: kb
THREAD_SHA1_HASH_MOD_FUNC: 40a8faa65586d1d1d1175ccffea758f893cadf6a
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: c4989449a5516c8a2d1738b4d424c86e35f9ebef
THREAD_SHA1_HASH_MOD: 2199336a955b99afec8bfbbee3a384cfc1a11512
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP: 0
IMAGE_VERSION:
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
PRIMARY_PROBLEM_CLASS: X64_0x124_GenuineIntel_PROCESSOR_MAE
TARGET_TIME: 2016-03-28T07:41:53.000Z
OSBUILD: 7601
OSSERVICEPACK: 1000
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 272
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 7
OSEDITION: Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: 2016-02-11 10:40:22
BUILDDATESTAMP_STR: 160211-0600
BUILDLAB_STR: win7sp1_gdr
BUILDOSVER_STR: 6.1.7601.19160.amd64fre.win7sp1_gdr.160211-0600
ANALYSIS_SESSION_ELAPSED_TIME: df4
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:x64_0x124_genuineintel_processor_mae
FAILURE_ID_HASH: {addebe90-d04a-b9c9-a39c-2531fe75dd4e}
Followup: MachineOwner
Anyone care to help me with this? From my unskilled read, I am thinking processor or just hardware and I need to stress test more?
Hey there
I'd try testing the HDD on another functioning computer by connecting it as a secondary drive and confirm the quick and the extended test results. Getting the drive's S.M.A.R.T. raw values is also a good idea. If you have trouble reading them feel free to post them here.
Make sure all drivers and OS updates are properly installed and are up-to-date.
Post back with the stress test results. You may also want to check your memory if it's performing properly. Checking for Memory Leaks is also a good idea.
Captain_WD.
I'd already checked all the drivers - that's when I discovered that the Broadcom LAN driver was missing. They are all up to date and functioning properly.
The RAM is new but that doesn't mean much so I'll try another 8 pass test next.
Okay - ran an 8 pass memory diagnostic - the memory came back as clean - no errors.
So that leaves three possibilities:
Harddrive
Processor
Motherboard (includes issues with the GPU)
I'm going to try stressing the GPU one more time for a longer duration and then pull the harddrive - put it into a shell and try running the diagnostic on it again from my daughter's laptop. I'll see if I can get the raw SMART data from the WD diagnostic program.
To be clear I've run all the Windows updates available as well.
You are most welcome!
If the CPU is handling the stress tests well and there are no crashes or extreme temperatures it should not be the one causing the problem.
For the storage drive, if it passes the extended tests and the S.M.A.R.T. status is good then it shouldn't be it either.
It may be a good idea to contact Acer's live support directly.
Captain_WD.