After upgrading to windows 10 my DVD drive and second HDD isn't recognized

niels
niels Member Posts: 2 New User
edited March 2023 in 2015 Archives

Hi there.

I've upgraded my laptop - Acer Aspire 7552G - to Windows 10 Home and now my DVD drive and second HDD isn't recognized by the system. In device manager the hardware is shown under 'Unknown devices' and I've tryed nearly everrything and searched the interne for an solution. Hope there is somebody who have a solution to this.

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    Windows logo key + x
    click on Device manager

    if Yellow exclamation mark or unknow device is present
    double click on it
    choose "Details" tab
    from dropdown menu, select HardwareIDs
    click on the first value and copy/paste it here

    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    Windows logo key + x
    click on Device manager

    if Yellow exclamation mark or unknow device is present
    double click on it
    choose "Details" tab
    from dropdown menu, select HardwareIDs
    click on the first value and copy/paste it here

    I'm not an Acer employee.
  • niels
    niels Member Posts: 2 New User

    Hi IronFly. I went to Device Manager and IDE ATA/ATAPI Controller and right-click on 'Standard SATA AHCI-Controller' and went to the folder where I've installed the AMD drivers and voila... both my DVD drive and my second harddrive was recognized without problems... :-)

     

    BR Niels

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    good to hear it.

    I'm not an Acer employee.
  • lma420
    lma420 Member Posts: 1 New User

    I have the same issue.   Here is the first value:

    SCSI\Disk____________________________