Acer Active Pen problems - Acer Aspire R13 (Model #R7-371T)

abasu · October 2015

My acer active pen is not working consistently. The screen recognizes it sometimes, and other times it does not. The only way I can get it to recognize is by power cycling the pen (taking the battery out and putting it back in), or by power cycling the laptop. I replaced the battery so I know it is not a battery issue.

I have an Acer Aspire R13 (Model #R7-371T), and recently upgraded to Windows 10. I was having this problem earlier with Win 8.1, but it seems to have gotten worse with Windows 10. I have updated to all the most recent drivers.

Very frustrating. Any thoughts?

philetus · October 2015

http://acer.custhelp.com/app/answers/detail/a_id/34304/~/acer-active-pen-stylus-for-aspire-r7-371t

Note: When the Acer Active Pen has not been in use for 1 minute, the pen will go into sleep mode.

abasu · October 2015

Thank you for the quick reply. The information was helpful.

The problem that I have is that my pen won't come out of sleep mode. Shouldn't the pen always come out of sleep mode when I touch the tip to the screen? Sometimes it works, sometimes it does not.

Thanks!