Precision touchpad settings not available (e5-571)

ammotus
ammotus Member Posts: 1 New User

I cannot find advanced settings for the precision touchpad in Windows 8.1.

 

Of course I do find the very limited settings from:

Windows key -> Settings -> Change PC settings -> PC and devices -> Mouse and touchpad

 

But they are clearly not enough. There is no sensitivity options, no palm tracking configuration, no edge scroll options, no area selecting settings, no nothing.

 

I am not alone with this problem. One can find several discussions on your web site.

 

Some people advice to:

select Control Panel -> Mouse icon to open the Mouse Properties -> Select the last tab (Elantech or Device settings)

But there is NO last tab named like that! THE TAB DOES NOT EXIST. The last / right tab is called “Hardware”. There is no tab where there would be such an access to advanced settings. I would have found it by now.

 

Well, some other advice to:

uninstall the current driver (in Control Panel -> Device Manager), reboot, and then install a new driver (Synaptics or Elantech, available for example from http://us.acer.com/ac/en/US/content/drivers ).

That does not work either. I have done it with an administrator rights several times now. It still gets the old removed drivers (HID-compliant touch pad, I2C HID Device, ELAN I2C Filter Driver (13.6.1.1)) somehow back to the list in Device Manager and does not add any tab in the Mouse Properties.

 

Yet some other advice to:

just get used with the new hypersensitive touchpad and its features.

That is NOT an answer. Clicking might move the cursor away and even drag some elements away or click unintentionally some other thing next to the one intended. I really would like that I could choose that lower strip area in the touchpad would be only for clicking, not moving the cursor.

We do different things with our laptops. Some things require precision and speed. In professional use some things cannot be undone without serious loss of time and money. Our bodies and the ways we move them are different. Face it, in Human Interface Devices you have to allow to adjust the devices to a large variety of bodily habits and needs. And, it seems to me, that the Precision Touchpad has been thought of only as a kind of a substitute for a touch screen, which it isn't, of course, since with a touchpad you have to move the cursor to the point to be clicked first and then click, while with a touch screen you can click the target as soon as it scrolls / is slided to be visible - hence the unavoidable requirement for a clear separation for clicking and sliding with the touchpad (which usually, it seems to me, not that many developers seem to understand).

 

PLEASE, it cannot be that hard to solve. The precision touchpad is just a piece of hardware, and if it does work in some laptops, a software solution must be possible to make. It could still have the same default options but it would only add the last tab in Mouse Properties. It could easily be made so that it could change the general settings (above: “very limited”) under the Windows key, if necessary, so there would be no conflict between the settings menus. So, do provide a software update for this, either you in Acer, or get Microsoft to do it ASAP. Or if there really is a solution for this available for me right away, I’m more than anxious to hear it.

Answers

  • Krishna999
    Krishna999 Member Posts: 3 New User

    THANK YOU Smiley Happy. At least someone agrees with me that this is simply ridiculuous. I called it a hellish touchpad here: Smiley Tongue

     

    http://community.acer.com/t5/Notebooks-Netbooks/Hellish-touchpad-screen-brightness-help-PLEASE/m-p/365589#M62911

     

    Watch this thread as well! I'm shocked at this touchpad, I too find it hideous and so horrible, so you're not on your own Smiley Happy

     

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    ammotus,

     

    Sorry to hear that you are having issues with the touchpad on this notebook. This notebook has a precision touchpad and there is a limitation as to what can be adjusted as far as settings go (as you have noticed). If you click on the link that will take you to the Microsoft website that talks more about the touchpad.

  • huudungle
    huudungle Member Posts: 17 New User

    May 2015: I tested a brand new ES-571 during 2 days, then return the unit to Acer for repair Touchpad. After 4 times shipping back and forth, Acer accepts to replace with another model. I choose one model, now they drag their feet ... Does not want to ship fast.

    Aug 2015 : Still waiting. Client does not a laptop.

     

    This is the lesson : - Client should not waste time to test with different drivers. It is the job of Acer.

    - Even Acer cannot solve that Touchpad problem.

    - Acer does not really care about putting out a good product.

    - Service after sales STINGS.

    - Client should revisit Acer only in 2018, 2019... Hoping that they will finish with the defective batch of product.