Hi - I have an Aspire E5-511 Laptop with Windows 8.1, 64 bit.
Although Acer Recovery Management icon shows in Applications, and brings up the window to permit changes to my computer, after a couple of blue swirls which briefly flash on the screen and disappear nothing further happens! What is the solution please - I cannot understand why it will not load?
I am assuming that when I made the initial recovery USB for this laptop about 7 months ago, it did not automatically include a copy of the drivers? It's only now when I need to clean my hard drive that I have been looking into this process and discover from one of the videos that there was an option to create a drivers backup. I need to know I have everything backed up and available to reinstate, and that I can rely on the Acer Recovery Management program to be there to do it!
I am very much a novice user and finding all of this very confusing - please help!