Aspire E5-571 G Touchpad

alexflp28
alexflp28 Member Posts: 5 New User
edited March 2023 in 2014 Archives

Bought yesterday an Aspire E5-571 G.Installed all drivers.I am sick of looking for the touchpad driver.I installed all from acer site and it's not working.What should I do?

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,309 Trailblazer

    Hello,

     

    See this tutorial to find the right driver.

    France
  • alexflp28
    alexflp28 Member Posts: 5 New User

    Thanks for reply,in the device manager touchpad doesn't show up.Why acer doesn't put the correct drivers on their site?

  • alexflp28
    alexflp28 Member Posts: 5 New User

    help?

  • laurent_14
    laurent_14 ACE Posts: 10,309 Trailblazer

    Hello,

     

    Are you signed in to Windows as an administrator?

    France
  • alexflp28
    alexflp28 Member Posts: 5 New User

    yes..still not working.

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Have you tried the Elantech driver?

  • laurent_14
    laurent_14 ACE Posts: 10,309 Trailblazer

    Hello,

     

    Check this:

    Select Start --> Control Panel --> Mouse icon to open the Mouse Properties --> Select the last tab (Elantech or Device settings)

    France
  • alexflp28
    alexflp28 Member Posts: 5 New User

    Doesn't show anything there (Elan or something)

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    If it's not showing up in device manager at all after all you've done, it may be a defective touchpad.

  • sachit_studious
    sachit_studious Member Posts: 1 New User

    I have been trying to install either Elan or Synaptics drivers. I have tried many different ways to install the drivers but everytime I get the same error for both of these drivers. I KNOW that the drivers im using are the latest ones but the error still occurs. When i do click on "Scan for hardware changes", this drivers reverts back to the generic HID-compliant device drivers. i would really like to make use of all the touchpad features that come with windows 8 but right now i only have normal mouse and 2 finger scroll. please help!Touchpad Error.jpg

    System Information.jpg

  • axion
    axion Member Posts: 1 New User

    Hello, 

     

    I have the same problem.

     

    Please could you help?

     

    My HardwareID is :

     

    HID\VEN_SYN&DEV_1B7E&Col01


    I also tried the standard driver. But could not see any vendor tabs at the mouse control. And no gestures are working.

    My model is Acer Aspire E5-571-546C OS: win 8.1

  • huudungle
    huudungle Member Posts: 17 New User

    May 2015: I tested a brand new ES-571 during 2 days, then return the unit to Acer for repair Touchpad. After 4 times shipping back and forth, Acer accepts to replace with another model. I choose one model, now they drag their feet ... Does not want to ship fast.

    Aug 2015 : Still waiting. Client does not a laptop.

     

    This is the lesson : - Client should not waste time to test with different drivers. It is the job of Acer.

    - Even Acer cannot solve that Touchpad problem.

    - Acer does not really care about putting out a good product.

    - Service after sales STINGS.

    - Client should revisit Acer only in 2018, 2019... Hoping that they will finish with the defective batch of product.

     

  • CHUTOLABAS
    CHUTOLABAS Member Posts: 1 New User
    Im sorry, Im late, but just install a Serial IO driver, somehow have a conection with pad... regards
  • JackE
    JackE ACE Posts: 44,881 Trailblazer

    >>> just install a Serial IO driver>>>

    Thanks for the input. What was your installation procedure? Thanks again. Jack E/NJ

    Jack E/NJ

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