Why wont my acer chromebook leave a blank white page?

graciemb117
graciemb117 Member Posts: 2 New User

When i power on my chromebook it is just a blank white page, with no logo sign. What do i do?

Answers

  • billsey
    billsey ACE Posts: 34,219 Trailblazer

    Sounds like something got corrupted. Try a power wash to get the OS back, though you'll lose anything you've downloaded to local storage.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • graciemb117
    graciemb117 Member Posts: 2 New User
    I tried this and it didnt work. I am able to hook my chromebook to my tv though an hdmi cord, and use the mouse pad, but the screen on the chromebook is still white.
  • billsey
    billsey ACE Posts: 34,219 Trailblazer

    Then you probably have a hardware failure. It's more normal when the screen fails for it to go fully black, which makes it sound more like a motherboard issue. Smiley Sad

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.