Why wont my acer chromebook leave a blank white page?

graciemb117
graciemb117 Member Posts: 2 New User

When i power on my chromebook it is just a blank white page, with no logo sign. What do i do?

Answers

  • billsey
    billsey ACE Posts: 34,682 Trailblazer

    Sounds like something got corrupted. Try a power wash to get the OS back, though you'll lose anything you've downloaded to local storage.

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  • graciemb117
    graciemb117 Member Posts: 2 New User
    I tried this and it didnt work. I am able to hook my chromebook to my tv though an hdmi cord, and use the mouse pad, but the screen on the chromebook is still white.
  • billsey
    billsey ACE Posts: 34,682 Trailblazer

    Then you probably have a hardware failure. It's more normal when the screen fails for it to go fully black, which makes it sound more like a motherboard issue. Smiley Sad

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