aspire swich 10, SW5-011

swich10
swich10 Member Posts: 10 New User
in 2015 Archives

My problem.
Sometimes it wont boot at all.
I try to connect it to power line,ant press power button - then it powers itself.
When i check Event log i get same erorrs every time it boots.

Please help me to figure it out and repair some of these errors.

 

http://postimg.org/gallery/1c2mb8b0/

 

 

 

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    backup your personal data and do a factory reset.

     

    press ALT+F10 at boot

    I'm not an Acer employee.
  • swich10
    swich10 Member Posts: 10 New User

    First of all, thank you for suggestion. +1 Kudo stuff for you.

    But i am more interested in fixing the problem, not starting it one more time.
    Swich is in mint condition - not so much installed on it.
    It used by girlfriend who uses it mostly for facebook etc. No viruses, malware and stuff.
    So i guess no point to start everything from scratch and at the end have the same result, prove me wrong. Smiley Wink

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    There's too many errors on boot that i'm quite sure that a re-install would help, instead of trying to single fix an issue to have another facing after a while.

    I'm not an Acer employee.
  • billsey
    billsey ACE Posts: 34,101 Trailblazer
    swich10 wrote:

    My problem.
    Sometimes it wont boot at all.
    I try to connect it to power line,ant press power button - then it powers itself.
    When i check Event log i get same erorrs every time it boots.

    Please help me to figure it out and repair some of these errors.

     

    http://postimg.org/gallery/1c2mb8b0/

     

    Try this for the DistributedCOM error, it seems to be a fairly common one that happens when you upgrade to 8.1. That one shows up every couple of minutes, so clearing it up will go a long way toward cleaning up the events list.

     

    This page gives instructions on how to clear the Windows Store cache, it might help with some of the other errors.

     

    Once those two are done let us revisit for what is left.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • swich10
    swich10 Member Posts: 10 New User

    Thank you billsey.


    Windows cache - cleared
    DistributedCom - on last step failed
    Cannot change security settings they are grey out. Still, seams helped - don't see that error anymore.

    Do you know how to clear/fix

    DptfPolicyLpmService

    The description for Event ID 1 from source DptfPolicyLpmService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event: 

    DptfPolicyLpmService
    ServiceMainThread:  App specific mode was turned off, but timer was not running.

     

    Is there a simple way to clear event-logs?

    immersive.jpg

  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    The DptfPolicyLpmService error refers to the thermal protection drivers from Intel. You might check to verify that the latest Acer drivers are installed (reinstall if you are current just to be safe), and if they are check to see if Intel has a newer one that hasn't trickled through Acers qualification process yet.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • swich10
    swich10 Member Posts: 10 New User

    Newest drivers installed.
    Intel dont let me install new drivers, something about acer policy.

  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    Let us know if the reinstall helped at all.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • swich10
    swich10 Member Posts: 10 New User

     

    I reinstalled Master Installer - no joy..
    If anything event log shows even more errors now.
    Im considering factory reset.

    What exactlly factory reset doing?  - i guess it  will format c drive and reinstall windows, will MS office be available/preinstalled affter factory reset?

     

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