Keys on C710 Keyboard Not Working (Chromebook, C710-2833)
Hello!
I purchased three refurbished C710-2833 Chromebooks from Groupon in September 2013. Just got to opening the third box since it was intended to be a backup of either of the other two if they failed. Well, one of the other two failed (human error; c'est la vie) and as 'luck' would have it, the third does not function as it should.
14 months later, I am clearly beyond the 90-day warranty period. The third device, when first attempting to log in to my Google account, wouldn't recognize some of the keys I pressed. I plugged in a USB keyboard to log in, and tested the onboard keyboard in a new Google Drive document. The keys that are broken are (or at least, seem) random.
With that said, I have the following questions:
- Has anyone else experienced this same issue with (seemingly) random, broken keys? If so, did you fix it, and how?
- Is there a schematic/layout for the keyboard assembly (might help me understand why these seemingly random keys don't work)?
- Acer, will you send me a new Chromebook?
^ (the Hail Mary / 'never-know-unless-you-ask' type of question)
OK, thanks in advance for your help!
-- Chris T.
Answers
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Have you considered Reinstalling the O/S?
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Hi christ,
It could be as simple as a bad keyboard, or the connection to the keyboard not being good. It could be as complicated as an issue with the MB. While I don't have documents showing the disassembly of the C710 to share, it is just removing the uppercase which has a cable connected to the MB. Here are the part numbers of KB and Uppercase if it helps.
KEYBOARD DARFON AF1S_C10B AF1S INTERNAL 10 STANDARD 84KS BLACK US INTERNATIONAL Y2010 ACER LEGEND CHROME OSUPPER CASE-GRAY FOR C710Our Acer store can help you purchase these in the US and Canada @ http://store.acer.com
Hope this helps,
Cory0 -
Thanks for the info, Cory. I plan on putting the machine back together tomorrow, and trying a fresh install of CrOS. If the issue isn't fixed, I may be looking into a new keyboard assy through the Acer store. Thanks again. -- Chris T.0
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Cory, do you have a direct link to the keyboard assembly in the Acer store? Only replacement parts I can find are on 3rd party sites. -- Chris T.
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You can request a quote and place an order from your Acer store in using the customer service form.
In the form:
1- You select in "Please Select a Subject: Other"
2- In "Describe the Problem:", you indicate the S/N of the laptop.
3- Example:
"Price request for the following spare parts:
- P/N, description
- Etc"
You'll receive a quote by mail (pdf document). You can also phone them.
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Yup, philetus nailed it.
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MY ACER 710 "M" key isn't working. Is it possible to clean and replace the key, or do I have to replace the whole keyboard?
Dave
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