Keys on C710 Keyboard Not Working (Chromebook, C710-2833)

christ

Hello!

 

I purchased three refurbished C710-2833 Chromebooks from Groupon in September 2013. Just got to opening the third box since it was intended to be a backup of either of the other two if they failed. Well, one of the other two failed (human error; c'est la vie) and as 'luck' would have it, the third does not function as it should.

 

14 months later, I am clearly beyond the 90-day warranty period. The third device, when first attempting to log in to my Google account, wouldn't recognize some of the keys I pressed. I plugged in a USB keyboard to log in, and tested the onboard keyboard in a new Google Drive document. The keys that are broken are (or at least, seem) random.

 

With that said, I have the following questions:

1. Has anyone else experienced this same issue with (seemingly) random, broken keys? If so, did you fix it, and how?
2. Is there a schematic/layout for the keyboard assembly (might help me understand why these seemingly random keys don't work)?
3. Acer, will you send me a new Chromebook?
   ^ (the Hail Mary / 'never-know-unless-you-ask' type of question)

 

OK, thanks in advance for your help!

 

 

-- Chris T.

philetus

Have you considered Reinstalling the O/S? 

https://support.google.com/chromebook/answer/1080595

christ

I read a bit about that here, but couldn't find a direct solution on the Acer community (or anywhere, for that matter) to connect hardware issues with a corrupt OS. I'll try that and let you know how it goes. Thanks!

Cory-Acer

Hi christ,

 

It could be as simple as a bad keyboard, or the connection to the keyboard not being good. It could be as complicated as an issue with the MB. While I don't have documents showing the disassembly of the C710 to share, it is just removing the uppercase which has a cable connected to the MB. Here are the part numbers of KB and Uppercase if it helps.

 

NK.I1017.04D

KEYBOARD DARFON AF1S_C10B AF1S INTERNAL 10 STANDARD 84KS BLACK US INTERNATIONAL Y2010 ACER LEGEND CHROME OS

60.SH7N2.001

UPPER CASE-GRAY FOR C710

 

Our Acer store can help you purchase these in the US and Canada @ http://store.acer.com

 

Hope this helps,
Cory

christ

Thanks for the info, Cory. I plan on putting the machine back together tomorrow, and trying a fresh install of CrOS. If the issue isn't fixed, I may be looking into a new keyboard assy through the Acer store. Thanks again. -- Chris T.

christ

Cory, do you have a direct link to the keyboard assembly in the Acer store? Only replacement parts I can find are on 3rd party sites.  -- Chris T.

philetus

You can request a quote and place an order from your Acer store in using the customer service form.

In the form:

1- You select in "Please Select a Subject: Other"

2- In "Describe the Problem:", you indicate the S/N of the laptop.

3- Example:

    "Price request for the following spare parts:

     - P/N, description

     - Etc"

 

You'll receive a quote by mail (pdf document). You can also phone them.

Cory-Acer

Yup, philetus nailed it.

martid83

MY ACER 710 "M" key isn't working.   Is it possible to clean and replace the key, or do I have to replace the whole keyboard?

Dave