Acer Aspire AS7750G-9810 Internet Stability

RadQuinn
RadQuinn Member Posts: 17 New User
edited March 2023 in 2014 Archives

Good afternoon Acer Community,

 

I'm having a prolonged issue with the internet stability of my Aspire Notebook that I purchased in 2012. I have had zero problems with this notebook up to this point. Whenever I start my notebook, the internet connection no longer instantly acquires, but rather will disconnect completely with the little yellow dot on the signal display. I have to go in manually and click connect several times before it connects. I've had my cable company come over to ensure my internet is stable, which it is (20dl, 2up). When I'm connected, my internet browsing speed is fine, but then will bog down pretty badly at least 5-10 times per hour. The biggest problem is during any sort of online gaming, where my latency will shoot up to 500+ ping for a few seconds, and then eventually go back down to around 100 (which is still high). 

 

I did at one point go through my msconfig to get rid of programs I didn't need. I fear I may have gotten rid of a program that was running that is integral to my computer's internet stability. I went back into msconfig and enabled all of the programs I was able to, but no improvement. I don't know if it is no longer in the list since I disabled it, but either way it's not working correctly at all.

 

I was thinking of reformatting but I don't have any CDs or anything similar to use to reformat with. 

 

Any suggestions? 

«1

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Do you have anything else running on your router that is not having this problem? Try shutting down your computer, unplug the modem and router, wait a minute and replug the modem/router and then turn on computer.If you still have problems, uninstall and reinstall the driver.

    Do you still have a working recovery in your laptop?

  • RadQuinn
    RadQuinn Member Posts: 17 New User

    Everything else running on our router has no issues.

     

    I have done many router and modem resets with zero results. I have even hardlined my computer to my modem with no results. 

     

    I don't know what driver I would need to uninstall and then where to find it to reinstall it. Where would I find that driver?

     

    I do not have a working recovery on my laptop, nor do I know what that is. >.> I'm assuming some sort of back up, but no I don't. I have all of my important files backed up on flash drives.

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    click start and type Device Manager in search.Click on Device Manager to open.In Network Adapters right click on the Wireless or Ethernet, which ever is your problem, and click uninstall.Reboot.

  • RadQuinn
    RadQuinn Member Posts: 17 New User

    Sounds simple enough; which driver though?

     

    Atheros AR8151 PCE-E Gigabit Ethernet Controller (NDIS 6.20)

    Inrel(R) Centrino(R) Advanced-N 6205

    Microsoft Virtual WiFi Miniport Adapter

    Microsoft Virtual WiFi Miniport Adapter #2

     

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    If wired Atheros AR8151 PCE-E Gigabit Ethernet Controller (NDIS 6.20)

    If wireless Inrel(R) Centrino(R) Advanced-N 6205

  • RadQuinn
    RadQuinn Member Posts: 17 New User

    Hey, thanks for the response.

     

    It looks like it fixed the stability issues with internet slowing down and having massive latency, however it will still disconnect every 30 minutes or so. I'm able to reconnect by going into my network settings and spamming connect over a minute, and then I'll reconnect. So I'm not sure what the deal is. 

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Are you running Windows 7 64, 8 64 or did you upgrade to 8.1?

  • RadQuinn
    RadQuinn Member Posts: 17 New User

    Windows 7 64. 

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Open a command prompt as administrator and run "sfc /scannow" just to see if all the Windows files are there and good.

    Download the wifi driver from Acer.Go to Programs and Features, then Device manager and uninstall, delete anything wifi.

    reboot and install wifi driver. If this doesn't fix it, you could be developing some hardware problem with your wifi card.

  • RadQuinn
    RadQuinn Member Posts: 17 New User

    Great, I will try this sometime within the next few days. I will for sure let you know what happens. Thank you for your support! 

  • RadQuinn
    RadQuinn Member Posts: 17 New User

    I ran the "sfc /scannow" command with zero issues found.

     

    When you say the "wifi driver from Acer," which do you mean? These are the ones I can find for my computer on Acer's driver page.

     

    Wireless LANAtherosWireless LAN Driver9.2.0.43911.6 MB2011/12/22Download
    Wireless LANBroadcomWireless LAN Driver5.100.235.1931.7 MB2011/07/21Download
    Wireless LANRealtekWireless LAN Driver2017.2.0730.201017.7 MB2011/01/12Download
  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Windows search for "System Information" and then go to Components/Network/Adapter and scroll down until you find the wifi adapter name.

  • RadQuinn
    RadQuinn Member Posts: 17 New User

    Well, I found one that has the name Atheros in it (Name [00000007] Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)), but if I keep scrolling down I see:

     

    • Name [00000007] Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    • Name [00000011] Intel(R) Centrino(R) Advanced-N 6205
    • Name [00000013] Microsoft Virtual WiFi Miniport Adapter
    • Name [00000015] Microsoft Virtual WiFi Miniport Adapter

     

    Am I to just leave the others there and go with the Atheros driver?

    _____

    Name [00000000] WAN Miniport (SSTP)
    Adapter Type Not Available
    Product Type WAN Miniport (SSTP)
    Installed Yes
    PNP Device ID ROOT\MS_SSTPMINIPORT\0000
    Last Reset 12/9/2014 1:34 PM
    Index 0
    Service Name RasSstp
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\rassstp.sys (6.1.7600.16385, 82.00 KB (83,968 bytes), 7/13/2009 7:10 PM)

    Name [00000001] WAN Miniport (IKEv2)
    Adapter Type Not Available
    Product Type WAN Miniport (IKEv2)
    Installed Yes
    PNP Device ID ROOT\MS_AGILEVPNMINIPORT\0000
    Last Reset 12/9/2014 1:34 PM
    Index 1
    Service Name RasAgileVpn
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\agilevpn.sys (6.1.7600.16385, 59.00 KB (60,416 bytes), 7/13/2009 7:10 PM)

    Name [00000002] WAN Miniport (L2TP)
    Adapter Type Not Available
    Product Type WAN Miniport (L2TP)
    Installed Yes
    PNP Device ID ROOT\MS_L2TPMINIPORT\0000
    Last Reset 12/9/2014 1:34 PM
    Index 2
    Service Name Rasl2tp
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\rasl2tp.sys (6.1.7601.17514, 126.50 KB (129,536 bytes), 11/20/2010 9:24 PM)

    Name [00000003] WAN Miniport (PPTP)
    Adapter Type Not Available
    Product Type WAN Miniport (PPTP)
    Installed Yes
    PNP Device ID ROOT\MS_PPTPMINIPORT\0000
    Last Reset 12/9/2014 1:34 PM
    Index 3
    Service Name PptpMiniport
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\raspptp.sys (6.1.7601.17514, 108.50 KB (111,104 bytes), 11/20/2010 9:24 PM)

    Name [00000004] WAN Miniport (PPPOE)
    Adapter Type Not Available
    Product Type WAN Miniport (PPPOE)
    Installed Yes
    PNP Device ID ROOT\MS_PPPOEMINIPORT\0000
    Last Reset 12/9/2014 1:34 PM
    Index 4
    Service Name RasPppoe
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\raspppoe.sys (6.1.7600.16385, 90.50 KB (92,672 bytes), 7/13/2009 7:10 PM)

    Name [00000005] WAN Miniport (IPv6)
    Adapter Type Not Available
    Product Type WAN Miniport (IPv6)
    Installed Yes
    PNP Device ID ROOT\MS_NDISWANIPV6\0000
    Last Reset 12/9/2014 1:34 PM
    Index 5
    Service Name NdisWan
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\ndiswan.sys (6.1.7601.17514, 160.50 KB (164,352 bytes), 11/20/2010 9:24 PM)

    Name [00000006] WAN Miniport (Network Monitor)
    Adapter Type Not Available
    Product Type WAN Miniport (Network Monitor)
    Installed Yes
    PNP Device ID ROOT\MS_NDISWANBH\0000
    Last Reset 12/9/2014 1:34 PM
    Index 6
    Service Name NdisWan
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\ndiswan.sys (6.1.7601.17514, 160.50 KB (164,352 bytes), 11/20/2010 9:24 PM)

    Name [00000007] Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    Adapter Type Ethernet 802.3
    Product Type Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    Installed Yes
    PNP Device ID PCI\VEN_1969&DEV_1083&SUBSYS_050E1025&REV_C0\4&16D3E80E&0&00E0
    Last Reset 12/9/2014 1:34 PM
    Index 7
    Service Name L1C
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled Yes
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address DC:0E:A1:29:93:CB
    Memory Address 0xC0600000-0xC06FFFFF
    I/O Port 0x00002000-0x00002FFF
    IRQ Channel IRQ 16
    Driver c:\windows\system32\drivers\l1c62x64.sys (1.0.0.36, 75.11 KB (76,912 bytes), 10/31/2011 3:13 AM)

    Name [00000008] WAN Miniport (IP)
    Adapter Type Not Available
    Product Type WAN Miniport (IP)
    Installed Yes
    PNP Device ID ROOT\MS_NDISWANIP\0000
    Last Reset 12/9/2014 1:34 PM
    Index 8
    Service Name NdisWan
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\ndiswan.sys (6.1.7601.17514, 160.50 KB (164,352 bytes), 11/20/2010 9:24 PM)

    Name [00000009] Microsoft 6to4 Adapter
    Adapter Type Tunnel
    Product Type Microsoft 6to4 Adapter
    Installed Yes
    PNP Device ID ROOT\*6TO4MP\0000
    Last Reset 12/9/2014 1:34 PM
    Index 9
    Service Name tunnel
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\tunnel.sys (6.1.7601.17514, 122.50 KB (125,440 bytes), 11/20/2010 9:24 PM)

    Name [00000010] RAS Async Adapter
    Adapter Type Not Available
    Product Type RAS Async Adapter
    Installed Yes
    PNP Device ID Not Available
    Last Reset 12/9/2014 1:34 PM
    Index 10
    Service Name AsyncMac
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available

    Name [00000011] Intel(R) Centrino(R) Advanced-N 6205
    Adapter Type Ethernet 802.3
    Product Type Intel(R) Centrino(R) Advanced-N 6205
    Installed Yes
    PNP Device ID PCI\VEN_8086&DEV_0082&SUBSYS_13018086&REV_34\4&73C87AE&0&00E1
    Last Reset 12/9/2014 1:34 PM
    Index 11
    Service Name NETwNs64
    IP Address 192.168.0.4, fe80::3544:2205:d41b:577c
    IP Subnet 255.255.255.0, 64
    Default IP Gateway 192.168.0.1
    DHCP Enabled Yes
    DHCP Server 192.168.0.1
    DHCP Lease Expires 12/10/2014 11:30 PM
    DHCP Lease Obtained 12/10/2014 10:30 PM
    MAC Address 10:0B:A9:CE:89:44
    Memory Address 0xC0500000-0xC05FFFFF
    IRQ Channel IRQ 4294967286
    Driver c:\windows\system32\drivers\netwns64.sys (14.0.1.2, 8.11 MB (8,505,856 bytes), 10/31/2011 3:15 AM)

    Name [00000012] Microsoft ISATAP Adapter
    Adapter Type Tunnel
    Product Type Microsoft ISATAP Adapter
    Installed Yes
    PNP Device ID ROOT\*ISATAP\0000
    Last Reset 12/9/2014 1:34 PM
    Index 12
    Service Name tunnel
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\tunnel.sys (6.1.7601.17514, 122.50 KB (125,440 bytes), 11/20/2010 9:24 PM)

    Name [00000013] Microsoft Virtual WiFi Miniport Adapter
    Adapter Type Ethernet 802.3
    Product Type Microsoft Virtual WiFi Miniport Adapter
    Installed Yes
    PNP Device ID {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&71AE670&1&03
    Last Reset 12/9/2014 1:34 PM
    Index 13
    Service Name vwifimp
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled Yes
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address 10:0B:A9:CE:89:45
    Driver c:\windows\system32\drivers\vwifimp.sys (6.1.7600.16385, 17.50 KB (17,920 bytes), 7/13/2009 7:07 PM)

    Name [00000014] Microsoft ISATAP Adapter
    Adapter Type Tunnel
    Product Type Microsoft ISATAP Adapter
    Installed Yes
    PNP Device ID ROOT\*ISATAP\0001
    Last Reset 12/9/2014 1:34 PM
    Index 14
    Service Name tunnel
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\tunnel.sys (6.1.7601.17514, 122.50 KB (125,440 bytes), 11/20/2010 9:24 PM)

    Name [00000015] Microsoft Virtual WiFi Miniport Adapter
    Adapter Type Ethernet 802.3
    Product Type Microsoft Virtual WiFi Miniport Adapter
    Installed Yes
    PNP Device ID {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&71AE670&1&04
    Last Reset 12/9/2014 1:34 PM
    Index 15
    Service Name vwifimp
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled Yes
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address 10:0B:A9:CE:89:45
    Driver c:\windows\system32\drivers\vwifimp.sys (6.1.7600.16385, 17.50 KB (17,920 bytes), 7/13/2009 7:07 PM)

    Name [00000016] Microsoft ISATAP Adapter
    Adapter Type Tunnel
    Product Type Microsoft ISATAP Adapter
    Installed Yes
    PNP Device ID ROOT\*ISATAP\0002
    Last Reset 12/9/2014 1:34 PM
    Index 16
    Service Name tunnel
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\tunnel.sys (6.1.7601.17514, 122.50 KB (125,440 bytes), 11/20/2010 9:24 PM)

    Name [00000017] Microsoft ISATAP Adapter
    Adapter Type Tunnel
    Product Type Microsoft ISATAP Adapter
    Installed Yes
    PNP Device ID ROOT\*ISATAP\0003
    Last Reset 12/9/2014 1:34 PM
    Index 17
    Service Name tunnel
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\tunnel.sys (6.1.7601.17514, 122.50 KB (125,440 bytes), 11/20/2010 9:24 PM)

    Name [00000018] Microsoft Teredo Tunneling Adapter
    Adapter Type Tunnel
    Product Type Microsoft Teredo Tunneling Adapter
    Installed Yes
    PNP Device ID ROOT\*TEREDO\0000
    Last Reset 12/9/2014 1:34 PM
    Index 18
    Service Name tunnel
    IP Address Not Available
    IP Subnet Not Available
    Default IP Gateway Not Available
    DHCP Enabled No
    DHCP Server Not Available
    DHCP Lease Expires Not Available
    DHCP Lease Obtained Not Available
    MAC Address Not Available
    Driver c:\windows\system32\drivers\tunnel.sys (6.1.7601.17514, 122.50 KB (125,440 bytes), 11/20/2010 9:24 PM)

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Did you buy this new? According to your components list, your wifi card is Intel(R) Centrino(R) Advanced-N 6205 and Acer doesn't show a driver for this card. Go here and click Automatically detect and update driver and see if it's detected. http://www.intel.com/p/en_US/support/highlights/wireless/can-6205

  • RadQuinn
    RadQuinn Member Posts: 17 New User

    Yes, I bought it brand new. I'll check out that driver updater when I get home, but usually it does absolutely nothing.

     

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Every instance of a 7750G-9810 I found has the Intel Wifi card, yet Acer doesn't show a driver and having problems with it.

    Are you upgraded to this bios?

    BIOSAcerBIOS1.215.4 MB2012/11/13Download

     

    Driver http://www.techspot.com/drivers/driver/file/information/16414/

     

    If you are then

    1. First download and save to your desktop the latest drivers from your laptop manufacturer.
    2. Remove the Intel® PROSet software from Control Panel\ Control Panel home\ programs, ‘uninstall a Program’.
    3. Go to ‘Start’ right-click on ‘Computer’ click on device manager (on the left panel) click on “Network Adapters”\Double-Click the adapter name\Drivers Tab and click on the “Uninstall” button if present.
    4. Remove the Wireless folder found at C:\Users\YOUR_PROFILE_NAME\AppData\Roaming\Intel. (if you do not see the “AppData” folder you need to “unhide “ it, pres ‘alt’ click on tools then ‘folder options’ in folder options click on ‘view’ then select “Show hidden files, folders and drives” then click ok )
    5. Install the latest drivers.
  • RadQuinn
    RadQuinn Member Posts: 17 New User
    Followed those instructions. Got an error after installing the driver you linked to. Said it wasn't authorized or something like that, and windows won't allow non-authorized drivers to run. The word wasn't 'authorized' but something similar. I'm on my second uninstall/installation at the moment to see if i can fix it. I tried installing another Artheros driver I had, but that one wouldn't work either. Computer cannot connect at all anymore.
  • RadQuinn
    RadQuinn Member Posts: 17 New User
    Yeah, when I get to around 60-70% i get an error about my driver installation saying that it failed. Any suggestions? I'll have to put whatever files I need on a jump drive at work.
  • RadQuinn
    RadQuinn Member Posts: 17 New User

    Any ideas on what drivers I should download and install? Currently internet-less. 

  • philetus
    philetus ACE Posts: 4,759 Pathfinder

    Try going to Device Manager and roll back the driver and then reboot. If you remove the back cover, the wifi card is there and you can verify it's a Intel card, which is why an Atheros driver is not going to work.

    Here's your old driver:

    https://filedir.com/drivers/network-card/acer-aspire-5750g-intel-wireless-lan-driver-for-7-x64-download-408133.html

     

     Uninstall any wifi related before you install.Programs and features and Device Manager.