Terrible audio latency problem on XC-105
Hi all,
Half year ago I purchased a Acer XC-105 with Win 8, later updated to 8.1.
The problem is, I listen to a lot of music, but for moths now I suffer from terrible latency problems causing skipping and cracking music whenever I do anything on the desktop like browsing, opening a (very small) program or sometimes if I don't even do nothing at all.
I searched for the solution, and what is most suggested:
updating audio & other important drivers. But the thing is the audio wont work at all if I donwload the latest Realtek Audio Driver from the Realtek site.
The only driver that's compatible is the one from the Acer site itself. If I refresh the installation with the original driverfiles from Acer the latency audio issues go away very briefly, only to come back again after a few days.
My best guess for this problem: the drivers on the Acer site were originally designed for win 8, not for 8.1.
Can anybody help me? Because the audio skipping and cracking is very annoying (especially because I mainly use the desktop for audio!)
Answers
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You need to update chipset drivers too, not only audio drivers.
Please check also CPU usage and HDD usage, this 2 can let audio skip and crackle.
what's your audio player?
I'm not an Acer employee.0 -
Chipset driver update from Acer or from AMD?
I'm using Windows Media player & VLC
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Ok I updated the AMD chipset driver from the AMD site, after updating I managed to update the Realtek Audio Driver (also from the Realtek site itself). I never managed to do that, so thank you for that advice!
The audio is working flawless now, but I'm wondering if the skipping/cracking will return after a few days (like it always did after I refreshed the old Realtek driver install)... But for as of this moment: perfect!
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You welcome.
I'm not an Acer employee.0 -
I have read your problem and want you to reply in 5 days about the situation. Can you do that, please?Thanks.
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Why 5 days?
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Because I want to know if your latency problem is now resolved with the updates you did. For good. Not just for 83 hours.Thanks for your reply!
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So far so good, no crackling/skipping at all!
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So your updates from the sites(AMD,REALTEK) were the good ones, not the one you did at the site of the manufacturer of your notebbook(ACER)? Thanks for your answers!
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Good to hear.
I'm not an Acer employee.0 -
I cheered too soon. The same problem returned 2 days ago, i.e. updating the drivers from the manufucters site didn't solve the problem unfortunately.
I really regret buying an acer desktop, wish I could return this decision
, because it seems like the problem is difficult to solve...0 -
can you try to play the same files with a different player?
try foobar:
I'm not an Acer employee.0 -
You're not alone! I have the same crackling & skipping all the time for 12 months now! And I buy a new one notebook 2 weeks ago, and it is the same with this one when I stream music or movies from the net...I think we're not rich enough for the best quality...and not only for the pc's but also for the web access...I fear that apple has a lot of problem too. If, by chance, you find a solution: please, let me know! Happy new year!
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I think this is a problem with STREAMING. Isn't it, Mister Terrible audio latency? I forgot your pseudo, excuse me.
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Mister terrible audio latency
I lolled 
Too bad to hear that your new one has the same issues, but do you really think Apple products suffer from the same problem? I always was convinced Apple didn't have this problem...I'm gonna try the foobar player though, but my hopes aren't high to be honest...
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I don't REALLY think that... for apple. But why try foobar if your audio problem is related to STREAMING?
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Becasue Foobar handle audio in a different way of WMP, even on streaming buffers.
User also didn't mention nothing about web streaming.
if it's something related to web streaming, can be worth a try ethernet or wifi drivers update; if the problem is related to your network cable, you can check it doing some pings from command prompt.
but since dusdat mentioned latency during browser loading......in my opinion can by CPU at 100% or HDD swapping (you can try to disable virtual memory if your PC has over 4GB of ram)
can be also system protection creating a new recovery point, windows caching....ando so on....many things related to HDD and CPU sage.
I'm not an Acer employee.0 -
Thank you for your answer. How to do some pings with cmd?
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open a command prompt
then type
ping google.com -t
press return
let it go for 30-40 seconds and check if your ping is stable or any missing packet
press CTRL + C
to stop pinging
I'm not an Acer employee.0 -
The ping test is stable with no paket missing.I'll try ethernet driver.
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