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    • Aspire E5-571 G Touchpad

    Member Posts: 5 New User
    edited March 2023 in 2014 Archives

    Bought yesterday an Aspire E5-571 G.Installed all drivers.I am sick of looking for the touchpad driver.I installed all from acer site and it's not working.What should I do?

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    Answers

    • ACE Posts: 10,404 Trailblazer

      Hello,

       

      See this tutorial to find the right driver.

      France
    • Member Posts: 5 New User

      Thanks for reply,in the device manager touchpad doesn't show up.Why acer doesn't put the correct drivers on their site?

    • Member Posts: 5 New User

      help?

    • ACE Posts: 10,404 Trailblazer

      Hello,

       

      Are you signed in to Windows as an administrator?

      France
    • Member Posts: 5 New User

      yes..still not working.

    • ACE Posts: 4,759 Pathfinder

      Have you tried the Elantech driver?

    • ACE Posts: 10,404 Trailblazer

      Hello,

       

      Check this:

      Select Start --> Control Panel --> Mouse icon to open the Mouse Properties --> Select the last tab (Elantech or Device settings)

      France
    • Member Posts: 5 New User

      Doesn't show anything there (Elan or something)

    • ACE Posts: 4,759 Pathfinder

      If it's not showing up in device manager at all after all you've done, it may be a defective touchpad.

    • Member Posts: 1 New User

      I have been trying to install either Elan or Synaptics drivers. I have tried many different ways to install the drivers but everytime I get the same error for both of these drivers. I KNOW that the drivers im using are the latest ones but the error still occurs. When i do click on "Scan for hardware changes", this drivers reverts back to the generic HID-compliant device drivers. i would really like to make use of all the touchpad features that come with windows 8 but right now i only have normal mouse and 2 finger scroll. please help!Touchpad Error.jpg

      System Information.jpg

    • Member Posts: 1 New User

      Hello, 

       

      I have the same problem.

       

      Please could you help?

       

      My HardwareID is :

       

      HID\VEN_SYN&DEV_1B7E&Col01


      I also tried the standard driver. But could not see any vendor tabs at the mouse control. And no gestures are working.

      My model is Acer Aspire E5-571-546C OS: win 8.1

    • Member Posts: 17 New User

      May 2015: I tested a brand new ES-571 during 2 days, then return the unit to Acer for repair Touchpad. After 4 times shipping back and forth, Acer accepts to replace with another model. I choose one model, now they drag their feet ... Does not want to ship fast.

      Aug 2015 : Still waiting. Client does not a laptop.

       

      This is the lesson : - Client should not waste time to test with different drivers. It is the job of Acer.

      - Even Acer cannot solve that Touchpad problem.

      - Acer does not really care about putting out a good product.

      - Service after sales STINGS.

      - Client should revisit Acer only in 2018, 2019... Hoping that they will finish with the defective batch of product.

       

    • Member Posts: 1 New User
      Im sorry, Im late, but just install a Serial IO driver, somehow have a conection with pad... regards
    • ACE Posts: 45,228 Trailblazer

      >>> just install a Serial IO driver>>>

      Thanks for the input. What was your installation procedure? Thanks again. Jack E/NJ

      Jack E/NJ

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