win7 bluescreen issue

ryuzoku
ryuzoku Member Posts: 2 New User
in 2014 Archives

i've been having a bluescreen randomly for the entire month of january. at first i thought it was due to a new game i was alpha testing (because it happened most often when that game was running, or after i had to force it to shut down (alt-f4 or killing the process in the task manager).

 

after working with the game's support to try and stop the bluescreens involved with the game and it not fixing the issue. i tried to do a system restore to before january (couldnt find my removable HD with the image) so i did a file backup(my documents, my pictures, my music) and a factory reset instead.

 

i havnt reinstalled the game i was alpha testing or most of the programs i had previously. but i just got another bluescreen
SYSTEM_SERVICE_EXCEPTION

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800030975FE
BCP3: FFFFF880071840F0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

 

i'm at a loss of what to do to get this to stop at this point, so any help would be appreciated :s

Answers

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    Hi ryuzoku

     

    Researching your error on a few websites has brought up an error with graphics. The 3b error (from Microsoft's site) :

     

    3b is usually a graphic's driver (display adapter/video driver), other possibilities include
    but are not limited to antivirus/antispyware/security programs and even memory (mapping).

     

    Cause

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

     

    You may like to try reinstalling your AV software, and performing a mem test, to check that your RAM is OK, but the graphics may be at fault.

     

    So basically, if you have a graphics card, then replace it with another - this should solve the problem. If you use onboard graphics, then I'd suggest to buy a graphics card, and use that instead.

     

     

     

     

     

     

  • ryuzoku
    ryuzoku Member Posts: 2 New User

    thanks, i appreciate it!

     

    It seems you had better luck finding this info than i did.

    i'll dig a little deeper... if it is the video card, it's only around a year old. it'd be a shame to replace it already, maybe i'll take a look over at the AMD forums and see if i can find anything there.

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    Great. Don't forget to run Memtest, just to make sure your system RAM is OK. It can take hours but will be worth it. Any errors will mean your RAM is at fault and not necessarily your graphics card....

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