How do I contact Acer

djjensen
djjensen Member Posts: 10 New User
in 2012 Archives

What is the easiest way to contact Acer to let them know I want to cancel a support request? I made arrangements with them to return my netbook for repair, because the touchpad was no longer working. The "technician" asked me what I had done to verify it wasn't working, then prepared and emailed me the documentation to return it. Not once did he mention that there is a function key combination (Fn F7) that disables the touchpad, and I discovered it accidentally when I was trying to turn the sound down in a darkened room. Needless to say, everything is working fine, and the last thing I want to do is sit on hold on the phone with Acer.

Answers

  • The_Fick
    The_Fick Member Posts: 5 New User

    1.  Try going into a chat with support and see if you can cancel the request that way.

    2.  When you got the repair their should have been a reference number assigned, try going back to support and see if you can cancel it that way.

    3.  Last, maybe you can do nothing and it will just sit there and after a while Acer may contact you.

     

    The_*****

     

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