Why has Acer refused to honor their warranty? It's been 3 months, still waiting

3 months ago I was having trouble getting into some websites. I called Acer's experienced technicians and they had me do something called a recovery. I had never heard of this until then. Anyway I asked how safe this was and if I needed to back anything up. I was assured, "Guaranteed safe" that this was not needed. So they sent me a link on how to do this and I followed their instructions to the letter. Well there was some kind of error in the operating system and I could NOT even boot up my computer.

I called them back right away and was told "oops" and that I would have to do a FULL system recovery and LOSE 3 MONTHS OF WORK including 5 books I was currently working on for some authors along with the ones I had finished not to mention other various work I need not mention here. I AM DISABLED AND DO THIS TO SUPLEMENT MY INCOME. When I told the person who answered the phone that this was not acceptable, that I could NOT AFFORD to lose 3 months of work I was told to call back the following Monday to speak to an upper level support person. I did this.

The upper level support told me that my computer was still under warranty as I bought it in Sept. and they would send me a shipping lable, expidited, so that I could get this repaired as they caused the problem. Eventually I spoke to a VERY RUDE coporate customer support person, actually this day 2 different ones. I was AGAIN told they would expidite a shipping lable to me. I did not have access to a computer to print this label up and because of my disability I am for the most part housebound. While I was speaking to the 2nd corparate customer support person when she told me basically, "too bhad so sad" routine I asked to speak to her supervisor. SHE TOLD ME THAT SHE DID NOT HAVE ONE AND IF I WANTED MY COMPUTER FIXED SHE COULD SEND ME A SHIPPING LABEL THAT DAY. I finally said fine as I NEED my computer, my NEW computer that ACER messed up. SHE TOLD ME TO CALL BACK IN A WEEK OR TWO IF I DID NOT GET THIS SHIPPING LABEL.

When I did not get the shipping lable I called back. I FOUND OUT THAT BECAUSE I REQUESTED TO SPEAK TO THIS PERSON'S SUPERVISOR MY SHIPPING LABEL WAS CANCELED. YET NO ONE THOUGHT TO TELL ME THIS. BY NOW I WAS WITHOUT A WORKING COMPUTER OVER 2 WEEKS! THIS WAS AFTER SEVERAL PEOPLE TOLD ME THAT THEY EXPIDITED A SHIPPING LABEL TO ME! So I had to go over the SAME routine with Larainne (SP). She assured and guarentted me that she was sending me a shipping label, expiditing it AGAIN, and to call back in a week if I did not get it. WE WENT THROUGH THIS ANOTHER 3-4 TIMES AND TO THIS DAY I AM STILL WAITING FOR THAT PHANTOM LABEL!

I finally had to pay someone to fix my computer BECAUSE ACER REFUSED TO HONOR THEIR WARRANTY AND FIX MY COMPUTER, MY COMPUTER THAT THEY BROKE!!!!

Is this how ACER does business? They ruin people's computers, string them along, LIE to them, etc to make money. This sure is a great way to make your money. IT IS A SAD DAY WHEN A COMPANY OF THIS SIZE HAS TO LIE TO CUSTOMERS TO MAKE A PROFFIT!

Could someone explain to me why I was lied to over and over and over? WHy was I discriminated against because of my disability? Was was I made fun of because of my disability???? WHY HAS ACER REFUSED TO HONOR THEIR WARRANTY, ESPECIALLY WHEN THEY WERE THE REASON MY COMPUTER WAS NOT WORKING? AND THEN I WAS TOLD I COULD NOT, NOT, NOT FILE A COMPLAINT! PLEASE EXPLAIN TO ME THE WHYS OF ALL OF THIS!!!!