Nitro AN16-41 restarts in sleep mode. Anyone else having this issue? Any suggestions?

klg410
klg410 Member Posts: 1 New User
edited 4:48AM in Nitro Gaming

A few weeks ago, my laptop began restarting unexpectedly during sleep mode. Literally every time I walk away from it. This is my primary work machine, so extremely inconvenient to say the least. I wish I could peg it to an update or some other event, but when it began, I chalked it up as a glitch (this machine has had several before—like spontaneously restarting while I was actively working), and didn't pay attention to the timing. I don't know if it happens upon entering sleep mode, upon waking…when I return to it, I see the startup screen.

Event Viewer logs show Kernel-Power 41 and 125 events at the time of the crash. I ran HWInfo logging during multiple events — CPU/GPU temps were normal (CPU ~48 °C, GPU ~40 °C at the time), so it is not overheating.

If I disable Sleep while plugged in (set “Never sleep” in Power Options), the problem disappears completely. HWInfo logging showed network bursts just before the crash.

I have already tried updating/reinstalling the Wi-Fi (RZ616) driver but even after install, it shows the older version, not the most recent one shown on the Acer Drivers site. I have also disabled Fast Startup and adjusted various things in the power plan.

So far, disabling Sleep is the only solution that's worked, but this is obviously a workaround and only feasible on AC power.

Anyone else having this issue? Any suggestions?

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 18,753 Trailblazer
    https://community.acer.com/en/discussion/728464/nitro-an16-41-restarts-in-sleep-mode

    Hi klg410,

    Thanks for the detailed report. Your Nitro AN16-41 symptoms—Kernel-Power 41/125 events during sleep, RZ616 driver rollback issues, and HWInfo logs showing network bursts—are consistent with EC/BIOS instability during Modern Standby transitions.

    ✅ Recommended Steps:

    1. Reset BIOS to defaults
      • Enter BIOS setup (F2 at startup)
      • Press F9 to load defaults, then F10 to save and exit
    2. Reset Power Plan
      • Go to Edit Power Plan → Restore default settings for this plan
    3. Disable Fast Startup
      • Control Panel → Power Options → Choose what the power buttons do
      • Click Change settings that are currently unavailable
      • Uncheck Turn on fast startup
    4. Set Sleep and Display settings to “Never”
      • Refer to the attached Power Options screenshot showing:
        • Turn off display after → Never
        • Put the computer to sleep → Never

    This workaround prevents sleep-related crashes while plugged in. If issue persists, next steps would include EC/BIOS update and clean RZ616 driver install.

    Screen settings.jpg

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