AN515-45 laptop powers on but no display, triggered by Physical movement

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Rambo68
Rambo68 Member Posts: 9

Tinkerer

edited July 29 in Nitro Gaming

Hi I have Acer Nitro 5 AN515-45.And I have been facing this issue since last year.

The laptop powers on (keyboard lights up, etc.), but the screen stays completely black.I can hear windows welcome sound and when I type password blindly I get login and I hear notifications too which is normal.

History: This issue has been happening for a few months, and it's always triggered by physical movement like traveling or a small jolt. In the past, a gentle tap on the laptop would temporarily fix it, but that no longer works.

When I faced the issue for first time, I called my friend and he did CMOS battery reset and reinserted ram , which fixed the issue . After wards , gentle tap would fix but not today

Today I took it to my college and when I was fixing my tshirt as it was pulled by laptop bag , i think this was the trigger event

[Edited the thread to add model name to the title]

Best Answer

  • StevenGen
    StevenGen ACE Posts: 14,994 Trailblazer
    edited 1:31AM Answer ✓

    These Nitro AN515-45 laptop symptoms are either from the laptops eDP cable and its plugs that plug into the screen or the mainboard that are lose and/or are disconnecting from the board or the plugs pins are shorted at the mainboard or screen, and the last thing could be the actual LED 15.6" screen, and the image goes off and on. Or its a frozen EC chip that restricts the image from booting and displaying and your laptop needs a hard reset to unfreeze this chip and laptop.

    To do a hard reset and if you are computer savvy, open the laptop up and take the main battery out, then press the power key for 15 seconds to release all power from your laptop, take the main battery out and also disconnect the RTC/BIOS battery and shorts its mainboard +&- pins with a metal object monetarily to reset CMOS, then take all the ram out, leave the laptop like that for 15min and reconnect everything, with the ram, and if you have 2x ram modules, only connect one and see if its not the ram that is faulty as that can cause those symptoms that you have

    if the eDP cable plug is lose at the screen then if you press the screen bezel the image should turn off, if it doesn't the its not the plug at the screen. Otherwise you could have a faulty screen or its other issues with your laptop that you need to take your Nitro AN515-45 to a technician so that they can analyse and pinpoint the fault and fix it. good luck and hope this gives you a guide of what could be wrong with your laptop.

    Check the cable and plugs at the board and screen if its not shorted or its plugs are lose

    image.png

    These are the LED 15.6" screens fitted to the AN515-45 laptop. Check the screen if its not burned out, this is the last thing that could happen.

    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Answers

  • StevenGen
    StevenGen ACE Posts: 14,994 Trailblazer
    edited 1:31AM Answer ✓

    These Nitro AN515-45 laptop symptoms are either from the laptops eDP cable and its plugs that plug into the screen or the mainboard that are lose and/or are disconnecting from the board or the plugs pins are shorted at the mainboard or screen, and the last thing could be the actual LED 15.6" screen, and the image goes off and on. Or its a frozen EC chip that restricts the image from booting and displaying and your laptop needs a hard reset to unfreeze this chip and laptop.

    To do a hard reset and if you are computer savvy, open the laptop up and take the main battery out, then press the power key for 15 seconds to release all power from your laptop, take the main battery out and also disconnect the RTC/BIOS battery and shorts its mainboard +&- pins with a metal object monetarily to reset CMOS, then take all the ram out, leave the laptop like that for 15min and reconnect everything, with the ram, and if you have 2x ram modules, only connect one and see if its not the ram that is faulty as that can cause those symptoms that you have

    if the eDP cable plug is lose at the screen then if you press the screen bezel the image should turn off, if it doesn't the its not the plug at the screen. Otherwise you could have a faulty screen or its other issues with your laptop that you need to take your Nitro AN515-45 to a technician so that they can analyse and pinpoint the fault and fix it. good luck and hope this gives you a guide of what could be wrong with your laptop.

    Check the cable and plugs at the board and screen if its not shorted or its plugs are lose

    image.png

    These are the LED 15.6" screens fitted to the AN515-45 laptop. Check the screen if its not burned out, this is the last thing that could happen.

    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • vipinkmr222
    vipinkmr222 Member Posts: 1 New User
    edited 5:52AM

    Hi Sir,

    I am facing issue white screen in my laptop. My laptop in warranty. it try to customer care 1800116677 but it is not connecting.

  • Rambo68
    Rambo68 Member Posts: 9

    Tinkerer

    Hey you should visit official acer center near you in that case

  • Rambo68
    Rambo68 Member Posts: 9

    Tinkerer

    Hey thanks for the help

    How I Fixed the Black Screen Issue on Acer Nitro 5 AN515-45

    I was facing a black screen issue after traveling with my laptop. Here are the steps I followed to fix it:

    1. Removed the battery and held the power button for 30 seconds.

    2. Removed both RAM sticks and reinserted them properly.

    3. Removed the CMOS battery for 1–2 minutes to reset BIOS.

    4. Disconnected and reconnected the internal display cable securely.

    5. Reassembled everything, charged the laptop for 10 minutes, and powered it on.

    After a few moments and a restart, the display started working again. The issue was due to a loose display cable, and now the screen is working fine.

    Hope this helps someone facing a similar problem