PH-72 Mini Led display cable, it glitches intermittently,

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jfogaca
jfogaca Member Posts: 3 New User
edited July 19 in Predator Laptops

Hi everyone, I'm having an issue with my PH-72 Acer laptop Mini Led screen—it glitches intermittently, but pressing slightly on the bottom of the screen or adjusting the lid angle sometimes temporarily fixes it. Based on this, I suspected a display cable issue.

I opened up the laptop to check, and the cable appears to be properly connected, so it might be a damaged cable rather than a loose one.

I live in Angola, where it doesn't seem to be any official Acer support available. Is it possible to purchase a replacement cable and do the repair myself? I'd really appreciate any guidance on finding the right part and any tips for a safe replacement. Thanks in advance!

[Edited the thread to add issue detail]

Best Answer

  • StevenGen
    StevenGen ACE Posts: 15,036 Trailblazer
    Answer ✓

    These are the parts you need and what you should do for your PH18072 model laptop that you have. To get the exact 18 inch model screen that you have, install the HWiNFO64 software and look under its Monitor section for the specs of your PH18-72 laptops screen model, I've also included the eDP cable. Good luck and hope this helps you out further.

    This is the screen that is fitted to my PHN16-71 model laptop shown with WiNFO64 as an example to you only:

    image.png

    eDP cable

    image.png

    18 inch screen Acer fitted to the PH18-72 laptops.

    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Answers

  • Puraw
    Puraw ACE, Member Posts: 18,256 Trailblazer

    Hi jfogaca,

    Your instincts are spot-on — this really does sound like a bad eDP cable. The fact that pressing or adjusting the lid temporarily restores the display is a classic sign. Even if the plug looks properly inserted, it might be slightly misaligned or the cable damaged internally. Replacement is possible, and DIY is doable with caution. Look for the PH-72 compatible Mini LED eDP cable — part numbers are tricky, so sourcing it from a reputable vendor or Acer parts distributor is key. When replacing, take care not to overbend the cable during reassembly, especially near the hinge.

  • jfogaca
    jfogaca Member Posts: 3 New User

    Thank you Puraw!
    Any recommendation of a reputable vendor or Acer parts distributor? Or any idea how can I look for them?

  • StevenGen
    StevenGen ACE Posts: 15,036 Trailblazer
    edited July 20

    Laptop screen intermittent image problems like you are experiencing with your screen, that and when you press the bottom of the screen its image comes back and its functioning properly, is either that the screens eDP cable plug at the bottom is faulty or not making 100% contact with the screen or one of the screens mainboard chip(s) is faulty and/or not soldered on properly and is partially making contact and when you are pressing the bottom of the screen it makes contact and the screen image is functioning properly, which could also be the same with the eDP cable plug at the screen.

    If you want to fix this problem yourself, then check the eDP plug and if its pins are not shorted at the bottom of the screen where it plugs into the screen, but if its the screen mainboard, then you need to change the screen, as you need special tools to fix and know which chip to change for proper screen function. This is what you have to establish first before you can repair your screen problem. Good luck and hope this helps you out further.

    If your Predator Helios laptop is the model number PH16-72 (as there is also a PH18-72 model which is an 18inch laptop) then the below parts is what you need, so buy these parts, but first establish that its the eDP cable or the screen.

    image.png

    LCD 16 inch screens fitted to the PH16-72 model laptops

    image.png image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • jfogaca
    jfogaca Member Posts: 3 New User

    Thank you! That’s exactly the kind of answer I was looking for—super helpful!

    My laptop is the PH18-72 version with the 18-inch screen. I tried looking for the correct Acer part number for the eDP cable based on what you sent, but I wasn’t able to find it.

    Sorry to take up more of your time, but could you please help me identify the correct item code for the 18-inch eDP cable?

  • alexjames49
    alexjames49 Member Posts: 6 New User

    Am i on the right place?

  • StevenGen
    StevenGen ACE Posts: 15,036 Trailblazer
    Answer ✓

    These are the parts you need and what you should do for your PH18072 model laptop that you have. To get the exact 18 inch model screen that you have, install the HWiNFO64 software and look under its Monitor section for the specs of your PH18-72 laptops screen model, I've also included the eDP cable. Good luck and hope this helps you out further.

    This is the screen that is fitted to my PHN16-71 model laptop shown with WiNFO64 as an example to you only:

    image.png

    eDP cable

    image.png

    18 inch screen Acer fitted to the PH18-72 laptops.

    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍