how to solve facial-recognization not working in Acer Swift Go 14 Next Gen AI PC Snapdragon X Plus

Options
SUBHANKAR700
SUBHANKAR700 Member Posts: 2 New User
edited 7:34AM in Swift and Spin Series

facial-recognization not working in

 SFG14-01-X9C8

Screenshot 2025-07-20 015616.png

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,974 Trailblazer

    Hi @SUBHANKAR700 , Just chiming in to clarify something that might help. The Acer Swift Go 14 (Snapdragon X Plus model) doesn’t have an IR or depth-sensing webcam, which is required for Windows Hello facial recognition. That means facial login won’t work on this unit—even if the settings appear available.

    🔐 Suggested Workarounds:

    • If your model includes a fingerprint reader, that works perfectly with Windows Hello.
    • Otherwise, setting up a Hello PIN is your best bet.
    • If facial login is essential, consider a USB IR webcam like the ones from Logitech or Kaysuda—they’re plug-and-play compatible.

    Hope that helps! Let us know if you need setup guidance or specific model info.