Predator Helios 16 freezes on startup and shows blue screen. How to fix this issue?

Options
FendiChanelDior
FendiChanelDior Member Posts: 2 New User
edited July 11 in Predator Laptops

My Predator Helios Neo 16 has been freezing everytime i turn on the power button and after a few times it leads me to this blue screen. Pls help me on how to figure this out.

IMG_7513.jpeg IMG_7511.jpeg

[Edited the thread to add issue detail to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,882 Trailblazer
    edited July 10

    Hi, with BIOS already updated, the unit’s symptoms match what we’ve seen in charge lock scenarios. We've validated an 'In Place Repair' method to safely revive embedded controller states without disassembly. Reference the photos attached for exact steps. This method restores power integrity and clears soft locks without risking further damage. If telemetry responds post-repair (battery reconnection, EC status stabilization, fan curve resuming), the system should exit the freeze loop. Run it carefully—and confirm back once done.

    recovery method.jpg Recovery options2.jpg
  • FendiChanelDior
    FendiChanelDior Member Posts: 2 New User

    it still wont work after everything now its not opening anymore.. its just stuck in the freezing symbol

    IMG_7519.jpeg
  • Axxo
    Axxo Member, Ally Posts: 2,121

    Freezing, booting and power issues of a laptop from either operating system or hardware issue problems could come from many sources with in a laptop. The basic and first thing is to try and do a reset of your Nitro laptop completely (that is if you are computer savvy and know how to disassemble a laptop?) if you don't and your laptop is under warranty, then take it to your Acer Support. as you need to firstly do a hard reset. As all those symptoms that you have written and described above, are because your Nitro laptop windows or its graphics and other drivers and even a bios update is needed or it could be from other issues or a hardware fault but mostly corrupted drivers etc. that needs to be analyzed by Acer and/or an experienced technician.

    Try doing a hard reset:
    Remove the back case cover (undo the 11 screws) and from the top vents pry the back case open to wards you, as it should open.
    Take the RAM out and disconnect the main battery and take it out of the laptop case.
    Disconnect the RTC/BIOS battery (which is the little black round battery)
    Clean the RAM pins and motherboard plug also, leave both of these batteries disconnected for 5 min to reset the laptop, as pressing the power button for 15 sec doesn't do a hard reset.
    Reconnect the RAM first, then the RTC/BIOS battery and then the main battery, boot your laptop up (be patient as this could take up to 2min for your laptop to boot).

    All the above steps should boot your laptop up without freezing but and if your OS is corrupted and has driver problems then you need to do a "Reset your PC-Keep my files" and then make sure that you update Windows to its latest updates (would help if you told us, which OS you are running?) update all the Intel integrated graphics, chipset and other drivers (best is to install the Intel® Driver & Support Assistant and scan your laptop) and also make sure that the NVidia graphics drivers are all up to date, as all this appropriately done should stop the software from freezing, otherwise there is a hardware problem that needs either Acer or an experienced technician to look at your Nitro laptop and analyze and fix it. Good luck and hope this solves your problems.
    -----------------------------------------

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • julie856batson
    julie856batson Member Posts: 1 New User

    This sounds like a known issue with the Helios Neo 16. The freezing and BSOD (Code 31/22) may be caused by driver conflicts or power mode instability. Try a full clean driver reinstall using DDU, and avoid Turbo/Performance modes for now. Also, check virtual memory settings—some users fixed freezing by increasing the paging file size. If the issue persists, it could be hardware-related and worth contacting Acer support.

  • Diya1811
    Diya1811 Ally Posts: 843

    Update drivers from Acer’s official site using the latest NVIDIA, Intel, and chipset packages with “Clean installation” selected during setup. Check BIOS version, if outdated, update it using the correct file and guide from Acer’s support page. Boot into Safe Mode to test system stability — if it runs smoothly, the issue likely stems from conflicting drivers or software.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful