Predator Helios 16 freezes on startup and shows blue screen. How to fix this issue?

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FendiChanelDior
FendiChanelDior Member Posts: 1 New User
edited 4:49AM in Predator Laptops

My Predator Helios Neo 16 has been freezing everytime i turn on the power button and after a few times it leads me to this blue screen. Pls help me on how to figure this out.

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[Edited the thread to add issue detail to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,752 Trailblazer
    edited 4:54AM

    Hi, with BIOS already updated, the unit’s symptoms match what we’ve seen in charge lock scenarios. We've validated an 'In Place Repair' method to safely revive embedded controller states without disassembly. Reference the photos attached for exact steps. This method restores power integrity and clears soft locks without risking further damage. If telemetry responds post-repair (battery reconnection, EC status stabilization, fan curve resuming), the system should exit the freeze loop. Run it carefully—and confirm back once done.

    recovery method.jpg Recovery options2.jpg