Predator Helios Neo 16 AI PHN16-73, keyboard stopped working,fan went to maximum and laptop shutdown

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joaopedroxia14
joaopedroxia14 Member Posts: 11

Tinkerer

edited July 11 in Predator Laptops

I bought the laptop on July 2nd, and today I was playing Dead Island 2 with the graphics on low, and the following happened: the laptop keyboard stopped receiving my commands, then suddenly the fans went to maximum, and 10 seconds later the computer shut down. Although I could still move the game character with the external mouse, there was no lag or anything, only the keyboard stopped working out of nowhere, and then the computer crashed. I don't know what's wrong with this new laptop, since the drivers were updated via Windows Update and the Nvidia graphics card was updated via the Nvidia app. The laptop is really new and it's already giving me a headache. Can someone help me? There was no warning, and the temps are good 75~ CPU and 70~ GPU.

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,882 Trailblazer

    Hi @joaopedroxia14 — just a heads-up: this same issue was already discussed thoroughly in your earlier thread. Reposting the same problem without new information makes it harder for us to track what’s already been tried and shared.

    If you have new data—like BIOS version, dump logs, or PredatorSense behavior right before shutdown—definitely add those to the original post. But otherwise, it’s best to keep replies centralized so we can help more efficiently.